Sivashankar Munusamy
Chennai
Summary
Accomplished Manager with a proven track record at Standard Chartered GBS, adept in Operations Management and People Management. Spearheaded key projects, enhancing efficiency by leading a team of 10+ members. Excelled in stakeholder management, ensuring compliance and process improvement, demonstrating adaptability and a client-centric approach.
Overview
14
14
years of professional experience
Work History
Manager
Standard Chartered GBS - Corporate and Investment Banking - CASA Account Opening and Maintenance
Chennai
08.2022 - Current
- Evaluate current processes, procedures and systems to identify areas for improvement.
- Ensured compliance with applicable laws, regulations, policies and procedures.
- Handled multiple audits successfully with proper response in line with policy and process guidelines.
- Involved in multiple key projects and initiatives
- Managing a 10+ members team with good quality and efficiency.
- Delegated work to staff, setting priorities and goals.
- Actively participated in recruitment and selection process for new hires
- Ensured staffs are being cross trained to increase the efficiency and to cut down the process dependencies
Associate Manager
Standard Chartered GBS - Retail Banking – CASA Account Opening and Maintenance
Chennai
04.2019 - 07.2022
- Managed individual clients' customer due diligence for India Region.
- Handled the RTOB platform migration for the real time onboarding of clients
- Managed various projects during the period for enhancing the team support
- Maintained up-to-date records of employee attendance, productivity score and error details
- Coached, mentored, and trained team members to improve their performance.
- Managed 15+ staff in direct reporting
- Guided the team on Sanction checks, SOW, and SOF checks. Handled the DOI changes
- Maintained the SLA with the country and instructed the team to follow the same.
Team Leader
Standard Chartered GBS - Retail Banking – CASA Account Opening and Maintenance
Chennai
04.2016 - 03.2019
- Managed 10+ employees in direct reporting
- Represented Retail Banking segment for various system enhancements and process migrations
- Performed root cause analysis on recurring errors
- Scheduled regular one on one discussion with the team staffs to set the goals and to improve their performance
- Ensured to complete the process within the agreed TAT as per SLA
Senior Officer
Standard Chartered GBS - Retail Banking – CASA Account Maintenance
Chennai
04.2014 - 03.2016
- Handled Account Static Data Maintenance activities for Gulf market
- Ensured to adhere to the process guidelines as per DOI
- Flexible to meet the business requirements
- Provided guidance and support to junior staff members on daily tasks, projects and objectives
- Co-ordinated with other departments to ensure smooth flow of operations
Officer
Standard Chartered GBS - Retail Banking – CASA Account Maintenance
Chennai
03.2012 - 03.2014
- Handled all kind of process in Static data maintenance
- Helped the co-staffs by clarifying their process clarifications
- Ensured error free processing
Junior Officer
Team Lease
Chennai
08.2010 - 02.2012
- Handled the Customer Static Data process for
Education
Bachelor of Science - Computer Science
Anand Institute of Higher Technology
Chennai04-2010
Higher Secondary
East Coast Christian Matric HR Sec School
Chennai04-2006
Skills
- People Management
- Stake Holder Management
- Client Centric
- Operations Management
- Quick Learner
- Adaptability
Timeline
Manager
Standard Chartered GBS - Corporate and Investment Banking - CASA Account Opening and Maintenance
08.2022 - Current
Associate Manager
Standard Chartered GBS - Retail Banking – CASA Account Opening and Maintenance
04.2019 - 07.2022
Team Leader
Standard Chartered GBS - Retail Banking – CASA Account Opening and Maintenance
04.2016 - 03.2019
Senior Officer
Standard Chartered GBS - Retail Banking – CASA Account Maintenance
04.2014 - 03.2016
Officer
Standard Chartered GBS - Retail Banking – CASA Account Maintenance
03.2012 - 03.2014
Junior Officer
Team Lease
08.2010 - 02.2012
Bachelor of Science - Computer Science
Anand Institute of Higher Technology
Higher Secondary
East Coast Christian Matric HR Sec School
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