Summary
Overview
Work History
Education
Skills
Project Experience
Certification
Timeline
Generic
Sk. Emanul

Sk. Emanul

Senior Associate
Kolkata

Summary

Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Overall IT experience of 7+ years in working with clients having global presence in BFS, Education and Retail sectors. Seeking opportunities to work on technologies like Python, data visualization tools like Power BI. Open to take up new skills and challenges if required.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Senior Associate

Cognizant Technology Solutions
Kolkata
12.2021 - Current
  • Skills: Team Management, Project Management, Infra and application support
  • Responsibilities:
  • Driving team efficiency, managing team to meet beyond customer expectations and minimizing process breach and customer escalations
  • Working with clients to review/publish SOP, plan staffing, understanding potential improvement areas
  • Handling governance activities for assigned projects to meet operational and organizational goals, resource management
  • Continuous Improvement and Innovation: Influence teams to identify opportunities for automation or process improvement and achieving 100% CII goals
  • Mentoring and up-skilling new team members

Tech Lead

Cognizant Technology Solutions
Kolkata
11.2019 - 11.2021
  • Skills: Distributed Systems - UNIX, Windows NT & ESP Mainframe z/OS, CA Workload Automation GUI, JCL, SQL
  • Responsibilities:
  • Utilized tools like AppDynamics, Moogsoft, Splunk, Grafana to monitor, analyze logs and perform application health check
  • Analyzed, resolved and escalated Production/QA batch job failures on Mainframe, Workload Director. Working on SSMS to run defined queries for issue analysis
  • Continuous Improvement and Innovation - Responsible for process improvement by automating BAU task. Utilized MS Excel VBA, MS Power BI, Python on automation themes wherever possible.
  • Client interaction - Interacted with clients over daily meetings to discuss on issues, proactive resolutions

Tech Lead

Cognizant Technology Solutions
Kolkata
09.2018 - 10.2019
  • Skills: Team Management, MIS, MS Excel/VBA, ServiceNow
  • Responsibilities:
  • Created and published reports for Service Reviews, Regional Service Management, Monthly Engagement Reviews, Performance Management Reports for associate performance evaluation
  • Created and published Incident and Request CSAT Reports to highlight insights for CSAT score improvement and maintaining high CSAT of above 95%
  • DSAT analysis to highlight areas of improvement
  • Built and scheduled reports in ServiceNow
  • Developed ServiceNow dashboards to monitor real time SLA and achieved >98% fast response queue SLA
  • Worked with clients to analyze overall team performance, SLA adherence

Senior System Engineer

Cognizant Technology Solutions
Kolkata
08.2016 - 08.2018
  • Skills: End User Computing, Access Management, MS Exchange, Incident Management
  • Responsibilities:
  • Worked on incidents for all IT issues, related to MS Exchange, Active Directory, End User Computing
  • Knowledge Management - Created knowledge articles, ensured 100% KB adherence
  • Incident and Service Request management - Ensured response SLA as per priority is met; all required resources were involved for escalated issues

Programmer Analyst Trainee

Cognizant Technology Solutions
Chennai
03.2016 - 07.2016
  • Skills: End User Computing, Access Management, RSA Admin, MS Exchange Management Console, Incident Management
  • Responsibilities:
  • Interact with End Users to provide Level 1 IT support to resolve incidents related to user access management

Education

Bachelor of Technology - Computer Science And Engineering

M.A.K.A.U.T (formerly Known As W.B.U.T)
Kolkata, India
06.2011 - 06.2015

Standard XII - Science

S.D.A Day School
Kolkata, India
03.2010 - 03.2011

Standard X -

S.D.A Day School
Kolkata, India
03.2008 - 03.2009

Skills

    Advanced MS Excel, VBA

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Project Experience

Cognizant Technology Solutions

Project: Alert Dashboard

• Tools/Technologies: MS Power BI, Python, MS Excel, Outlook

• Details: Developed a dashboard to track and record job failures and alerts using MS Power BI and Python

• Benefits for Management: Ability to track common issues, process failures, alerts. Generate report/snapshot for reviews.

• Benefits for Operations Team: Proactive monitoring


Project: Analyzer using Python

• Tools/Technologies: Python 

• Details: A Python based tool which will take the log file as an input and use NLTK with 75% accuracy post processed by Regex to get 100% accuracy,     

   Matplotlib to  analyze the input logs  

• Benefits for Operations Team: Reduced manual effort by 90%, zero manual errors arising due to complex log, removing skill and experience gap for 

   associates



Certification

Microsoft Certified: Azure Fundamentals

Timeline

Microsoft Certified: Azure Fundamentals

06-2022

Senior Associate

Cognizant Technology Solutions
12.2021 - Current

Python A-Z™: Python for Data Science with Real Exercises

04-2021

Complete Introduction to Microsoft Power BI [2022 Edition]

03-2021

Tech Lead

Cognizant Technology Solutions
11.2019 - 11.2021

Tech Lead

Cognizant Technology Solutions
09.2018 - 10.2019

Senior System Engineer

Cognizant Technology Solutions
08.2016 - 08.2018

Programmer Analyst Trainee

Cognizant Technology Solutions
03.2016 - 07.2016

Bachelor of Technology - Computer Science And Engineering

M.A.K.A.U.T (formerly Known As W.B.U.T)
06.2011 - 06.2015

Standard XII - Science

S.D.A Day School
03.2010 - 03.2011

Standard X -

S.D.A Day School
03.2008 - 03.2009

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Sk. EmanulSenior Associate