SK. SHOIL
Kolkata
Summary
Dynamic customer service executive with proven skills in fraud detection, active listening, and problem-solving. Committed to delivering exceptional customer experiences while promptly resolving issues and analyzing data to identify risks.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
STARTEK
Kolkata
08.2024 - 09.2025
- Assisted customers with inquiries and provided product information.
- Handled customer complaints and resolved issues promptly.
- Processed orders and managed customer accounts efficiently.
- Analyzed transaction data to identify potential fraud patterns and risks.
- Developed and maintained reports on fraud incidents for management review.
Customer Service Executive
CONNEQT
KOLKATA
07.2022 - 08.2024
- Assisted customers with inquiries via phone and email support.
- Educated customers on product features and usage through informative communication.
- Created detailed reports on customer feedback for management review.
Education
High School Diploma -
SANAT ROY CHOUDHURY INSTITUTION
KOLKATA Skills
- Customer communication
- Fraud detection
- Active listening
- Feedback analysis
- Product knowledge
Affiliations
*BLOGING
*COMMUCATION
*Cooking and baking
*SPORT
Languages
Hindi
First Language
English
Beginner
A1
Bengali
Beginner
A1
Urdu
Beginner
A1
Timeline
Customer Service Executive
STARTEK
08.2024 - 09.2025
Customer Service Executive
CONNEQT
07.2022 - 08.2024
High School Diploma -
SANAT ROY CHOUDHURY INSTITUTION