Skand Sharma

Delivered SAM Pro implementation in Ministry of Finance -

• Module - SAM Pro, ITOM
• Role - ServiceNow Lead (BPC,Architect)
• Developed and maintained custom reports and dashboards in ServiceNow to provide real-time insights into service performance.
• Developed custom workflow and business rule for proper functioning of the logics and implemented SAM Pro on an On-premise environment.
• Integrations have been completed for IBM, Microsoft, RedHat and OpenText.
• Also playing as a BPC for this account with the technical solutioning.

Delivered SAM Pro implementation in Sagility Health -

• Module - SAM Pro
• Role - ServiceNow Sr. Developer
• End to end delivery of ITAM implementations.
• Custom and OOB integrations with asset workspace and available applications.
• Creation of trackers and BRD'S for daily functioning of the implementation.
• Data normalization with best practices across industries.
• Bifurcating data consumption according to the region.

Delivered SAM Pro implementation and BAU in National Stock Exchange -

• Module - SAM Pro
• Role - ServiceNow Lead (BPC,Architect)
• Was responsible to update all the procurement data and map them with the installations.
• Worked on all the top publishers with out of the box configuration and custom solutions.

Delivered TPRM Project for Astrazeneca -

• Module - TPRM, ITSM,CSM
• Role - ServiceNow Developer
• Was responsible to deliver end to end supplier on-boarding portal.
• Modifying service portals and creating widgets using HTML, CSS and JavaScript.
• Collaborated with cross-functional teams to implement and maintain various integrations.

Delivered SAM Project for UBER -

• Module - SAM Pro, ITSM
• Role - ServiceNow Developer
• Developed catalog items, client scripts, UI policies, UI actions, script includes and business rules.
• Possess knowledge of SaaS connectors and direct integration capabilities with ServiceNow.
• Experience in configuring and utilizing Service Graph connectors for Microsoft Intune, Jamf and other available sources.

• Module - ITSM
• Role - ServiceNow Developer
• Developed and implemented a comprehensive ITSM use cases.
• Worked on basic platform learning and scripting.
• Configured Notifications and Approval Reminders.
• Delivered catalog items in a project of India's leading financial bank.
• Worked and learned about Flow designers and Workflow editors.
• Knowledge of overall ITSM platform.

• Worked under IELTS Test preparation department.
• Learned about the operations and post-sales support.
• Created business plans to improve the sales and profitability.
• Was engaged in Advertisement, Content writing and Digital marketing