S.K.M.H.KHUSRO
Kurnool
Summary
Dynamic Service Head with a proven track record at Haroon Cars Pvt Ltd, excelling in customer relationship management and quality assurance. Spearheaded initiatives that enhanced client satisfaction and established the company as a premier dealer. Adept at problem-solving and team management, driving operational excellence and fostering a culture of continuous improvement. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.
Overview
22
22
years of professional experience
Work History
Service Head
Haroon Cars Pvt Ltd
09.2019 - Current
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Created standard operating procedures for all service functions.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Performed root cause analysis on recurring problems encountered by customers.
- Trained new employees on the use of customer relationship management software systems.
- Resolved customer complaints in a timely manner.
- Conducted performance reviews and provided constructive feedback to staff members.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Maintained records of all customer interactions and transactions.
- Established recognition as a premier dealer for Tata Motors.
- Delivered exceptional customer service and support to enhance client satisfaction.
Spare Part Manager
Haroon Cars Pvt Ltd
04.2017 - 08.2019
- Company Overview: A reputed dealer for Tata Motors
- Handling the tasks of analyzing Spares Sales, expenses and inventory monthly to achieve goals of profit pertaining to All Branches
- Analyzing the operations of the department and provide technical assistance to the employees.
- Working On turnaround time with Service & body shop managers to ensure the timely of parts required for day wise internal jobs
- Attending on Spares managers meet at TML RO OfficeImplementing the review Point at Branch Level
- Monitoring and Supervising daily reports and Spares Sales productivity
- Responsible for developing Spares Sales promotions for various recommended Parts
- Developed, enforced and monitoring Set of guidelines for working with customers to ensure customer satisfaction
- Responsible for supervising stock order procedures
- Ensure that the high level of quality service on providing critical Parts for Work Shop from MSIL & TML
- Maintaining PMS schedule in all paid service vehicles
- Monitoring 2 Branches and also maintain inventory days with low dead stock
- A reputed dealer for Tata Motors
Spare Part Manager
M S A MOTORS
07.2011 - 09.2016
- Company Overview: A reputed dealer of Maruti Suzuki Ltd
- Worked as a True Value Manager In True Value Department
- Leading as responsible support for new car sales team with accountability in terms of up gradation of any brand used car & conversion ratios more exchanges & offering extra bonus price to customer in exchange for new car.
- Consciously working against and competitors market share and maintaining the consistent leading over used car business from co-dealers.
- Concentrating on walk-in customers to generate more up gradations for new car.
- Post disbursement follow up for NOC from finance co. after fore closure of outstanding.
- Responsible for handling channels for buying used cars through DMA/DSA network
- Responsible for designing Advertisements & Various Exchange Events Promotional activities
- Focusing on generating more enquiries conducting road shows & events and activities in different potential areas of the city.
- To keep up day to day track of all source of enquiries generated by team through Walk-ins, tele-enquiries, referrals & cold calls etc.
- Inventory planning & projections with respect to purchase of used cars
- Focusing on non-moving vintage stock vehicles RF variance and vintage analysis for Vehicles under stock
- As a Sr officer I concentrated on bulk deals of exchange who is interested to up grade tie up with corporates, travel agencies, Government organizations etc.
- Generating leads from new car dealers and through finance co. & DSA through references & through existing customer.
- Concept creation and marketing activity for Pre Owned Cars Sale & purchase
- Directly responsible for planning and devising strategies to counter the competitor’s movements in the market.
- Estimate vehicle value by analyzing the condition, taking into consideration industry trend & Monitoring lead time, RF variance and vintage analysis for Vehicles under stock.
- Responsible for conducting outdoor events like melas, for brand building purposes under the purview of JASP (Joint Advertising in Sales Promotions)
- A reputed dealer of Maruti Suzuki Ltd
Sr. Sourcing Manager
LAKSHMI HYUNDAI Hyderabad
07.2006 - 03.2009
- Company Overview: A reputed dealer of Hyundai Motors India Ltd
- A reputed dealer of Hyundai Motors India Ltd
- Developed and implemented sourcing strategies to reduce costs, improve quality, and increase efficiency.
- Provided guidance and training to junior members of the team on sourcing methods and techniques.
- Maintained accurate records of purchase orders, invoices, shipments and other transaction documents.
True Value In charge
M.S.A MOTORS
Kurnool
08.2003 - 06.2006
- Company Overview: A reputed dealer of Maruti Suzuki Ltd
- A reputed dealer of Maruti Suzuki Ltd
Education
Diploma In Automobile Engineering -
Govt Polytechnic college for Minorites
Kurnool01.2003
Skills
- Result oriented
- Quality assurance
- Customer relationship management
- Team management
- Customer service
- Problem solving
- Workplace safety
- Quality control
- Strong communication skills
- Interpersonal skills
- Learning and organizing skills
- Ability to manage stress and time effectively
- Familiar with Hyderabad Automobile Market
- Proficient with MS Office - Excel and Word documents
- Proficient with MS Office - Internet Mail
- Schedule management
- Customer satisfaction measurement
- KPI monitoring
Summary Of Skills Experience
21, 10, Customer service & support, Spares & Service knowledge, Purchase & sale of Pre Owned and New cars, Analytical abilities, Communication and relationship building, Negotiation skills, Self-starter, Detail-oriented
Career Path
- True Value In charge, M.S.A.Motors, 08/2003, 06/2006
- Sr. Sourcing Manager, Lakshmi Hundai, 07/2006, 03/2009
- True Value Manager, M S A Motors, 07/2009, 11/2011
- Spare Part Manager, M S A Motors, 11/2011, 09/2016
- Spare Part Manager, Haroon Cars Pvt Ltd, 04/2017, 08/2019
- Service Head, Haroon Cars Pvt Ltd, 09/2019, Present
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Playing Cricket
- Movies
- Long drives
- Adventures
Roles And Responsibilities
- Analyzing Spares Sales, expenses and inventory monthly
- Providing technical assistance to employees
- Working with Service & body shop managers
- Attending Spares managers meet at MSIL RO & TML RO
- Monitoring daily reports and Spares Sales productivity
- Developing Spares Sales promotions
- Ensuring customer satisfaction
- Supervising stock order procedures
- Maintaining PMS schedule in all paid service vehicles
- Monitoring inventory days with low dead stock
- Achieving MSIL & TML incentive quarterly
Personal Information
- Father's Name: Syed Altaf Hussaini
- Date of Birth: 07/16/82
- Nationality: Indian
- Marital Status: Married
- Religion: Muslim
Timeline
Service Head
Haroon Cars Pvt Ltd
09.2019 - Current
Spare Part Manager
Haroon Cars Pvt Ltd
04.2017 - 08.2019
Spare Part Manager
M S A MOTORS
07.2011 - 09.2016
Sr. Sourcing Manager
LAKSHMI HYUNDAI Hyderabad
07.2006 - 03.2009
True Value In charge
M.S.A MOTORS
08.2003 - 06.2006
Diploma In Automobile Engineering -
Govt Polytechnic college for Minorites
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