VELRAJAN S L

- Liner/NVOCC operations and management
- Dealing with overseas principal, agent, vessel/slot operator
- Container leasing, procurement, sales and CABOTAGE (one-way) operation
- Preparation & evaluating the cost matrix, budget and SOA
- Involved in the analysis and monitoring of operational activities to ensure potential conflicts are averted. Maintained a vast fleet of container inventory across global ports
- Dealing freight marketing
- Maintaining Container repairing, quality controlling as per standard and manage MNR with agents worldwide & repair recovering from customers/agent
- Cater all cases of rejection damage claims Discount & waiver analysis in all overseas ports
- Evaluating sale /purchase agreements, lease contracts & tender preparation
- Specialized cargo transportation (reefers, flat racks, ISO tanks)
- Strong knowledge of port operations, vessel scheduling and terminal activities
- Business development, growth strategy and relationship-building
- Ensuring compliance with international regulations and corporate standards
- Analyzed operational activities to help improve efficiencies and profitability
- Quick responsive to customers to provide relevant information
- Support on boarding of new business
- Act as the liaison for our back-office operations
- Capable of data maintaining in a clear and structured way
- Develop and maintain positive relationships internally across all departments and functional areas, as well as externally with customers and key supporter
- Work collaboratively with the branch offices to anticipate and understand customer expectations and satisfaction levels and translate that knowledge into process improvements /changes in order to improve effectiveness
- Good knowledge of the software and professional tools
- Strong track record of vendor negotiations, contract management, and cost optimization
- Over 300 Master/Bachelor degree students have been completed their academic project study under my supervision & guidance

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Increased profit by streamlining operations.
• Developed and implemented strategies to maximize customer satisfaction.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reduced operational risks while organizing data to forecast performance trends.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Assisted in recruiting, hiring and training of team members.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reported issues to higher management with great detail.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Trained and guided team members to maintain high productivity and performance metrics.

• Created information architecture to format content and method of distribution.
• Produced on-time communications in support of new product submissions for regulatory agencies.
• Translated complex technical information into intuitive clear format.
• Assisted compliance officer to gather necessary documentation for new account applications.
• Provided staff training and mentorship in preparing communication content for different media outlets.
• Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
• Manipulated and converted documents to meet needs of individual personnel or projects.
• Worked with internal staff to process documents and sent for closing.
• Maintained organized and efficient document flows by using excellent planning and multitasking skills.
• Transmitted documents, organized revisions and tracked changes.
• Assisted with document troubleshooting and recovery of corrupt documents and files.
• Reviewed document management protocols and user activities against internal records policies and document management standards.

• Collected, arranged, and input information into database system.
• Observed packing operations to verify conformance to specifications.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Frequently inspected production area to verify proper equipment operation.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated customer needs and feedback to drive product and service improvements.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Gathered, organized and input information into digital database.
• Educated staff on organizational mission and goals to help employees achieve success.
• Created and managed project plans, timelines and budgets.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Generated reports detailing findings and recommendations.
• Maintained database systems to track and analyze operational data.
• Identified issues, analyzed information and provided solutions to problems.