Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Projects
Custom
Timeline
Generic

Smily Tuscano

Mumbai

Summary

An experienced techno-functional professional specializing in CRM software within the BFSI(Banking, Financial Services, and Insurance) domain. Proven track record in developing and delivering efficient solutions tailored to client needs. Excel in problem-solving, communication, and project management to deliver optimal solutions and drive business process improvements.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Techno Functional Consultant,

BUSINESSNEXT
Mumbai
07.2023 - Current
  • Orchestrated requirement gathering sessions, utilizing user story mapping and personas to uncover key business needs.
  • Performed comprehensive analyses of business procedures, including gap and scope analyses, to propose effective solutions.
  • Experience in query writing in MySQL.
  • Understanding business logic and creating stored procedures to get the desired output.
  • Performing SQL queries to extract data as per clients' requirements.
  • Testing of the APIs received from the client on POSTMAN.

• Creating technical documents

Software Engineer

Datamatic Robotics Software Private Limited, Mumbai, India
Mumbai
08.2022 - 01.2023

• Designed and prepared web services using visual studio and Csharp Dot Net.
• Experience in WPF-based window application development and deployment.
• Planned and managed meetings and special events to support company efforts.
• Served as a friendly, hardworking, and punctual employee.

Education

B.E. Computer Engineering -

St. Francis Institute of Technology-Mumbai University
06-2022

Skills

  • Requirement Elicitation
  • Business Analysis
  • Communication and Presentation
  • Payment Processing
  • Project Management
  • Wireframing
  • Agile and Waterfall methodology

Certification

  • Programming for Everybody-|Coursera|2020
  • Programming Data Structures- |Coursera|2020.
  • Introduction to Data Analytics for Business|Coursera|2024
  • Agile Business Analysis |Udemy|2024
  • Business Analysis Modelling skills and Techniques|Udemy|2024
  • Completed data warehouse developer -SQL server/ETL/SSIS/SSAS/SSRS/T-SQL at Udemy|2022

Extracurricular Activities

Volunteered for various Blood donation drives. Participated and won dance competitions in the College.

Projects

  • BAGIC (Bajaj Allianz General Insurance), Techno Funtional Consultant
    Server, CRM software facilitates lead generation and manages service requests and complaints.
    Facilitated requirement-gathering sessions and developed detailed Functional Specification Documents.
  • NBHI (NIVA BUPA GENERAL INSURANCE)

Conducted requirement elicitation sessions and prepared detailed flows and API specification documents.
Prepared request and response API specification document.
Prepared Technical document and also done development

Custom

Technical skills

  • SQL
  • Microsoft Excel
  • Tableau
  • C#
  • HTML

Timeline

Techno Functional Consultant,

BUSINESSNEXT
07.2023 - Current

Software Engineer

Datamatic Robotics Software Private Limited, Mumbai, India
08.2022 - 01.2023

B.E. Computer Engineering -

St. Francis Institute of Technology-Mumbai University

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Smily Tuscano