Anurag Sahu

Working as a business analyst for healthcare insurance life sciences - domain consulting group (HILDCG) at Infosys limited with key responsibilities as:

• Conducted comprehensive requirement gathering, elicitation and gap analysis by engaging with key stakeholders including the subject matter experts (SMEs) to define project goals and business needs.
• Documented and translated business, user and data requirements into well-structured business requirement documents (BRDs) in the form of user stories ensuring clarity and alignment with project objectives.
• Developed and maintained process flow diagrams, use cases and workflow diagrams to enhance requirement visualization and improve stakeholders understanding.
• Ensured adherence to agile methodology by participating in sprint planning, backlog grooming, and user acceptance testing (UAT) to validate requirements.
• Recognized for delivering high-quality documentation and timely deliverables, earning multiple client appreciations for contributing to project success

• Worked in a business to consumer sales model on the salesforce platform
• Managed the pan – india customer base under the HAAD (Hearing Aid at Doorstep) Team
• Achieved a positive customer rating of 4 – 4.5 by acting as liaison between patients, manufacturing team (Sivantos) and partner audiologists and ensured customer retention for my team