Badminton, Swimming, TT Lawn Tennis, Cycling
SMIT JAIN
Linux Administrator
Bengaluru,KA
Summary
Driven Systems Administrator with 5+ years of experience in working experience in production support and administering databases.. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
- Working on Change Requests, Incidents, Outages and Ticket Assignment (ITIL Process).
- Installation and Managing of Packages using RPM and YUM and also monitoring disk status.
- User Management & Files Permissions.
- Creating and Extending the File Systems (LVM).
- Maintaining the Server Load average and Health Checks (Process Management).
- Job Scheduling using Crontab.
- Knowledge on EC2, S3, RDS, VPC, Auto scaling, ELB.
- Handling various small, medium and enterprise infrastructure.
- Helped in the resolving high priority issues in minimum time possible and found solution to avoid such scenarios in future.
Overview
3
3
Languages
24
24
years of post-secondary education
6
6
years of professional experience
Work History
SENIOR SYSTEM ADMINISTRATOR
Infinite Computer Solutions (Project - City Of Hope)
Bangalore, Karnataka
08.2019 - Current
- Resolving the requests that are raised from users and clients of COH and from different leads via BMC Remedy Tool, monitoring teams, with in the preferred SLA.
- Troubleshooting on LVM and filesystem.
- Installation of software (packages) using RPM and YUM.
- Creating SOP as per kinds of requests we get from the users.
- Checking the performance issue during the time of server Downtime & Verify system logs and periodically clean up log files.
- Working on the Decommissions requests on Linux servers that are no longer in use.
- Building up new Production VM’s and Dev VM’s as per user requirement.
- Working on Patching for the production servers as required.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Evaluated latest technology innovations and adopted cost-effective, useful solutions.
- Worked with users to determine areas of technology in need of improved usability.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Made recommendations regarding information technology infrastructure overhauls.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Interacted directly with users to diagnose and correct major system issues and address concerns.
APPLICATION SUPPORT ENGINEER
Collabera (Project - KPMG)
Bangalore, Karnataka
03.2018 - 03.2019
- Providing L2 support to KPMG GLOBAL clients and Users.
- Resolving the tickets that are raised from users and from different leads via Service now Tool, monitoring teams, with in the preferred SLA.
- Working on Change Requests, Incidents, Outages and Ticket Assignment (ITIL Process).
- Troubleshooting on LVM and filesystem.
- Installation of software (packages) using RPM and YUM.
- Create a backup and recovery policy.
- User and Group accounts management by Creating, Adding, Deleting, modifying and assigning permission.
SR. ASSOCIATE CONSULTANT
NTT DATA GDS (Project - Morgan Stanley)
Bangalore, Karnataka
04.2015 - 06.2017
- Project scope involves environment monitoring, L1/L2 application support, Incident management, Change management, Configuration management, Release Management.
- Providing L2 support to Linux Server spanning across four different regions AP, JP, EU and NA.
- Resolving the tickets that are raised from users and from different leads, monitoring teams, with in the preferred SLA.
- Working on Change Requests, Incidents, Outages and Ticket Assignment (ITIL Process).
- Monitoring server performance, system logs & Informing the owners when the File system utilization is more (90% and above).
- Performing server sign off for Build Complete Servers to Production, QA, & Development compatibility.
- Working on issues related to User and Group administration and File permission issues, Scheduling jobs with the change management team.
- Working on when the hosts are in high load and if hosts are running out ofmemory.
- Checking the performance issue during the time of server Downtime & Verify system logs and periodically clean up log files.
- As per the clients Requirement Building the Morgan Stanley’s In-house Aurora and Aquilon servers and delivering them Build Complete server on the given deadline.
- Package management, adding, updating packages and patches according to the requirements at most care by testing live production environment using YUM, RPM.
PROCESS ASSOCIATE
Infosys
Bangalore, Karnataka
01.2013 - 05.2014
- Company where I was a part of the support team.
- Followed the ITIL processes for Incident& Change Management.
- Monitored the web servers through dedicated tools.
- Monitor servers and view the health using tools like Zabbix.
- Dedicated support to ensure uninterrupted availability of IT resource.
Education
MBA - Finance & Marketing
Proton Business School
Indore 08.2010 - 09.2012
Bachelor of Engineering - Computer Science
Oriental Institute Of Science And Technology
Bhopal 06.2005 - 07.2009
High School Diploma -
D.A.V. Public School
Rihand 05.2004 - 05.2021
High School Diploma -
D.A.V. Public School
Rihand 05.2002 - 05.2003
Skills
Linux
Interests
Timeline
SENIOR SYSTEM ADMINISTRATOR
Infinite Computer Solutions (Project - City Of Hope)
08.2019 - Current
APPLICATION SUPPORT ENGINEER
Collabera (Project - KPMG)
03.2018 - 03.2019
SR. ASSOCIATE CONSULTANT
NTT DATA GDS (Project - Morgan Stanley)
04.2015 - 06.2017
PROCESS ASSOCIATE
Infosys
01.2013 - 05.2014
MBA - Finance & Marketing
Proton Business School
08.2010 - 09.2012
Bachelor of Engineering - Computer Science
Oriental Institute Of Science And Technology
06.2005 - 07.2009
High School Diploma -
D.A.V. Public School
05.2004 - 05.2021
High School Diploma -
D.A.V. Public School
05.2002 - 05.2003
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