Smita Kumari

I am eager to secure a role where I can apply my innovative and intelligent skills, contributing to both my personal career growth and the advancement of the organization.

I was awarded a Certificate of Commemoration by Wipro for outstanding performance in Q4 FY 2022-23.

• Issue Resolution: Swiftly address user concerns through on-call, remote assistance, or on-site support, ensuring compliance with Service Level Agreements (SLAs).
• Asset Management: Handle asset-related issues, offering resolutions or replacements as needed, to maintain seamless operations.
• Device Testing: Thoroughly test Tabs received from resigned users; conduct factory data resets or identify damages, and compile comprehensive reports for the relevant teams.
• MS Outlook Expertise: Skillfully configure and troubleshoot MS Outlook, resolving mail-related problems to enhance communication efficiency.
• I provide knowledge transfer training to new employees, ensuring seamless onboarding and effective knowledge dissemination.
• Collaborated with L1 support technicians to ensure timely incident resolution and knowledge sharing.
• Resolved complex technical problems and escalated critical issues to appropriate teams.
• Installed, configured, and maintained software applications, operating systems, and security updates. and diagnosing and resolving hardware, software, and network-related issues efficiently.
• Effectively handled user account administration, facilitated password resets, and performed account unlocking procedures.

• Father Name: Awadhesh Kumar
• Date of Birth: 02/02/94
• Gender: Female
• Nationality: Indian
• Marital Status: Married

English, Hindi, Maithili

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.