SNEHA BASISHTH
PUNE
Summary
Dedicated and experienced professional with a strong track record in technical and non-technical fields, demonstrating success in team management and goal achievement. Proven ability to leverage diverse skills and knowledge to drive results while fostering collaboration among team members. Eager to contribute to an environment that promotes professional growth and success, utilizing extensive work experience to make a meaningful impact. Committed to continuous improvement and excellence in all endeavors.
Overview
9
9
years of professional experience
Work History
Administrator L2
Wipro
Pune, India (Remote)
10.2022 - Current
Worked on a project for Citrix services as an advisor for IT service desk administration. Worked with resolving different IT issues for the Citrix employees. Managed tickets, incidents and service requests and user communication.
- Tools used:
- Salesforce
- Jira
- Service Now
Currently working for a different project with the same specifications, it is WSI a USA based e-commerce company. Working as problem solver and IT administrator.
- Tools used:
- Jira
- Service Now
- ESRE Portal
- AppD
Customer Relation Advisor
Tech Mahindra Business Services
Pune, India
02.2020 - 09.2021
Worked with the team as an advisor in the UK process. Also handled the team of 12 team as an apprentice team leader. Worked to support the team with process knowledge and to achieve results when needed. Also worked to retain and add new business to the company.
Senior Customer Service Representative
Tech Mahindra Pvt Limited
Pune, India
05.2019 - 02.2020
Worked as senior representative and handled a team of 15 members. Guiding the team and achieved results in a newly started project for NZ process. Supported the team when needed in handling exclusive customers and retaining the business. Also worked with the team as an apprentice team leader.
Customer Service Representative
Amazon Development Center
Pune, India
07.2016 - 02.2019
Worked as customer service representative. Was hired for the IN process however internally worked on different processes including the technical support for IN, UK and CA.
- Tools used:
- CRM
- Delivery tools
- Jira
Education
SSC - 10th
St. Joseph's Convent High School
01.2010
BE - Computer Science
Dr. D.Y.Patil Institute Of Engineering And Technology
01.2021
HSC - 12th
Inter Astariya High School Akauna
01.2013
Skills
- ITIL course completed
- HTML
- MS Excel
- MS Office
- CRM
- SSL
- ESRE Portal
- Service Now
- AppD
- Salesforce
- Jira
- Citrix
Languages
English
Hindi
Awards
Received several certificate and awards as the performer of the month and year as well. Was felicitated with several accolades not just for the performance, also for punctuality and the feedback received from different customers for the exceptionally good service., Through with the in and out process as well tennet behaviour, as to whatis the customer;s demand and how we can meet the expectations., Maintained a team of 20 people once and guided the team with the required support and lead to achive the desired goals
Hobbies and Interests
Cooking, Learning new things, Gardening
Timeline
Administrator L2
Wipro
10.2022 - Current
Customer Relation Advisor
Tech Mahindra Business Services
02.2020 - 09.2021
Senior Customer Service Representative
Tech Mahindra Pvt Limited
05.2019 - 02.2020
Customer Service Representative
Amazon Development Center
07.2016 - 02.2019
BE - Computer Science
Dr. D.Y.Patil Institute Of Engineering And Technology
HSC - 12th
Inter Astariya High School Akauna
SSC - 10th
St. Joseph's Convent High School