Sneha Dhananjaya
Bangaon
Summary
Dynamic Associate Support Engineer at Acquia with a proven track record in incident management and customer support. Skilled in troubleshooting and software development, I successfully implemented system-wide improvements and enhanced support processes, ensuring high-quality service delivery. Adept at collaborating with cross-functional teams to meet client requirements and drive project success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Support Engineer
ACQUIA
08.2024 - Current
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Responded to customer inquiries and provided technical assistance over phone, mails and chats.
- Collaborated with outside departments to implement system-wide improvements.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
Junior Software Engineer
Indegene
08.2022 - 08.2024
- Collaborated with team to analyze system solutions based on client requirements.
- Produced advanced and clean code for diverse applications.
- Collaborated with senior software staff to produce new software solutions.
- Documented customer requirements and project plans.
Education
MBA - Business Analytics
Visveswarayya Technological University
Bengaluru, India04-2027
Bachelor of Engineering - Information Technology
SAI VIDYA INSTITUTE OF TECHNOLOGY
Bengaluru, India07-2022
Skills
- Incident management
- Mobile device management
- Software development
- Software installation
- Customer support
- Issue resolution
- Application support
- Remote assistance
- Troubleshooting skills
- Ticketing systems
- Project coordination
Certification
- Customer Success: How to Reduce Churn and Increase Retention, Udemy-May 2025
- Sumo Logic Fundamentals Certified, Sumologic-May 2025
- ChatGPT & Generative AI: Prompt Engineering for BusinessTraining - May 2025
Timeline
Associate Support Engineer
ACQUIA
08.2024 - Current
Junior Software Engineer
Indegene
08.2022 - 08.2024
MBA - Business Analytics
Visveswarayya Technological University
Bachelor of Engineering - Information Technology
SAI VIDYA INSTITUTE OF TECHNOLOGY
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