Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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SNEHA JAISWAL

Dehradun

Summary

Customer-focused Inside Sales Associate with proven experience closing inbound leads, growing existing accounts, and managing the full sales pipeline in fast-paced U.S. market environments. Skilled in consultative selling, CRM tracking, and delivering exceptional client experiences that support revenue growth.

Overview

4
4
years of professional experience

Work History

Senior Sales Executive

Prosperity Travels
Dehradun
06.2023 - Current
  • Closed 35–45 inbound and outbound leads per month, achieving an average 22% conversion rate across US-based clients
  • Managed and grew existing customer accounts, contributing to a 30% increase in repeat bookings quarter-over-quarter
  • Owned the full sales pipeline, from lead qualification to deal closure, consistently meeting monthly revenue targets
  • Delivered an exceptional client experience by understanding travel needs, handling objections, and offering tailored solutions
  • Maintained accurate records and follow-ups using CRM tools, ensuring pipeline visibility and forecasting accuracy

Customer Service Executive

iEnergizer
06.2022 - 06.2023
  • Handled 60–80 inbound customer interactions daily for US credit card customers with a 95% quality assurance score
  • Upsold relevant financial products and resolved billing issues, contributing to cross-sell and retention goals
  • Demonstrated strong verbal and written English communication while assisting American clients with complex inquiries
  • Stayed calm under pressure while meeting strict AHT, CSAT, and compliance metrics
  • Collaborated with internal teams to ensure customer satisfaction and issue resolution within SLA timelines

Education

Bachelor of Computer Applications (BCA) -

Graphic Era Deemed to be University
Dehradun

Skills

  • Inside Sales
  • B2B Sales
  • Inbound Lead Closing
  • Account Growth
  • CRM (Salesforce-ready)
  • Pipeline Ownership
  • Revenue Targets
  • Client Experience
  • US Market Sales
  • Fluent English Communication

Languages

English
Advanced
C1

Accomplishments

Leadership Excellence

Timeline

Senior Sales Executive

Prosperity Travels
06.2023 - Current

Customer Service Executive

iEnergizer
06.2022 - 06.2023

Bachelor of Computer Applications (BCA) -

Graphic Era Deemed to be University
SNEHA JAISWAL