SNEHA JHA
Summary
Driven professional with a proven track record at Concentrix and Jadavpur Academy, excelling in customer support and educational assistance. Skilled in Trend Detection and Analysis and adept at Customer Inquiry Management, significantly enhancing customer satisfaction and learning outcomes. Demonstrates exceptional front-end supervision and a knack for fostering positive environments, achieving remarkable results through strategic planning and effective communication.
Overview
2
2
years of professional experience
Work History
Customer Support Executive
Concentrix
10.2023 - 07.2024
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Assigned and designated job territories to customer care staff according to performance and history.
Teaching Assistant
Jadavpur Academy
09.2022 - 09.2023
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
Education
Bachelor of Arts - Sociology
Jogomaya Devi College
Kolkata, India04.2021
Skills
- Trend detection and analysis
- Data reconciliation reporting
- Customer Inquiry Management (CIM)
- Front-end supervision
travelling
i want ro explore location where i will learn different things different culture and learn from them
Languages
English
Upper intermediate (B2)
Hindi
Intermediate (B1)
Begali
Upper intermediate (B2)
Timeline
Customer Support Executive
Concentrix
10.2023 - 07.2024
Teaching Assistant
Jadavpur Academy
09.2022 - 09.2023
Bachelor of Arts - Sociology
Jogomaya Devi College
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