Sneha Neppo
Bangalore
Summary
A highly accomplished Account Manager with 4 years of diverse experience in Fintech, excelling in client relations, operations, and strategic account management. Known for consistently surpassing performance targets, I bring a strong track record of driving growth for startups while optimizing client onboarding and operational processes. Passionate about delivering tailored solutions, I thrive in dynamic environments and am committed to exceeding expectations through collaboration and innovation.
Overview
5
5
years of professional experience
Work History
Senior Associate, Startup Account Management
Razorpay Software Private Limited
Bangalore
01.2024 - Current
- Partnered with leadership and strategy teams to define and execute OKRs and AOP, driving alignment with company goals
- Collaborated cross-functionally with product, sales, and operations teams to ensure seamless product penetration and business growth
- Led strategic initiatives to enhance Razorpay's offerings, including providing actionable insights to the cross-border team for product enhancements and supporting the offline business (POS) team in designing and refining product features to boost merchant adoption and satisfaction
- Acted as a trusted advisor to key merchants, resulting in consistent positive feedback and multiple merchant commendations for exceptional service
- Spearheaded initiatives to strengthen the Edtech vertical, driving a significant increase in NR and contributing to a 62% growth in the overall portfolio GMV
- Won wallet share from competition in notable brands like Cue Learn (increment of 20% NR), Bhanzu (30% NR), Ab Coffee (100 %)
- Quarter 3 achievement- 150%, Quarter 4 achievement- 180%
Jr. Associate, Mid-Market Operations
Razorpay Software Private Limited
Bangalore
05.2022 - 12.2023
- Played a pivotal role in establishing the first operations team for mid-market accounts, enhancing the merchant experience and streamlining operational processes
- Developed comprehensive SOPs and strategic frameworks to support the growth and efficiency of the now well-advanced operations team
- Worked closely with the Outbound Hunting team to streamline the onboarding process, leading to a notable increase in Monthly Transacting Users (MTUs)
- Developed Salesforce reports and operational dashboards to optimize workflows, reducing operational efforts for the hunting team
Jr. Analyst, Onboarding and Customer Success
Razorpay Software Private Limited
Bangalore
07.2021 - 04.2022
- Assisted in setting up KYC procedures for merchant onboarding, ensuring smooth and compliant processes
- Managed customer queries via Freshdesk and handled inbound calls to resolve issues and provide timely assistance
Social Media Analyst
Kallada Solutions Private Ltd
Bangalore
07.2020 - 01.2021
- Developed and executed strategies to increase followers and generate leads on Instagram and Facebook
- Utilized SEO, Google Analytics, and MS Office to create cross-channel content strategies that boosted engagement
- Crafted compelling captions and visual layouts to drive consistent user interaction
- Leveraged data to analyze platform performance and optimized content to align with evolving algorithms and trends
Education
MA - Journalism and Communication
CMS Jain University
Bangalore01.2021
BA - English- Language and Literature
Union Christian
Aluva, Kerala01.2018
Skills
- Fluent in English, Hindi and Malayalam
- Proficient in Microsoft Office Suite
- Proficient in Looker
- Proficient in Tableau
- Proficient in QueryBook
- Proficient in Salesforce
- Proficient in HubSpot
- Proficient in Lusha
Accomplishments
- Promoted to the Startup Account Management team based on performance recognition and achieved 112% in the first quarter.
- Best Performer in Account Management (06/01/24) - Recognized for exceptional performance and contribution to the startup account management team, exceeding targets and driving key business outcomes. (Quarter 1- 153%, Quarter 2- 162%)
- Outstanding performer in Operations in 10/01/23 - Awarded for excellence in streamlining processes and improving merchant experience, achieving high operational efficiency.
References
References are available upon request.
Timeline
Senior Associate, Startup Account Management
Razorpay Software Private Limited
01.2024 - Current
Jr. Associate, Mid-Market Operations
Razorpay Software Private Limited
05.2022 - 12.2023
Jr. Analyst, Onboarding and Customer Success
Razorpay Software Private Limited
07.2021 - 04.2022
Social Media Analyst
Kallada Solutions Private Ltd
07.2020 - 01.2021
MA - Journalism and Communication
CMS Jain University
BA - English- Language and Literature
Union Christian
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