Soumya P. A.
Bangalore
Summary
Dedicated healthcare operations and client relationship management professional with extensive experience in hospital operations, patient advocacy, and digital marketing. Proven ability to lead teams, improve processes, and enhance patient experience. Certified in SEO, digital marketing, and diabetic education, with a strong focus on revenue management and patient coordination. Multilingual communicator, proficient in English, Hindi, Kannada, Telugu, Malayalam, and more.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Associate, Operations & Client Relationship Management
Manipal Hospitals
Bangalore
03.2022 - Current
- Lead branding and communication efforts, including coordination for doctor testimonials and reels
- Oversee social media promotions, SEO analytics, and website doctor profiling
- Manage lead generation, revenue analysis, and high-priority patient conversions
- Coordinate with digital aggregators and handle monthly performance reporting and event management
Health Counselor
OneCare Diabetic Centre
Bangalore
12.2021 - 02.2022
- Provided education and counseling to diabetic patients on lifestyle and nutrition
- Conducted behavioral interventions and managed diabetic package conversions
Operations Executive
Go Well Health Care
Bangalore
09.2021 - 12.2021
- Managed strategic planning, resource allocation, quality assurance, and process improvements
- Directed financial management, stakeholder relationships, and data analysis
Care Facilitator
Sakra World Hospital
Bangalore
01.2019 - 10.2021
- Coordinated patient care, treatment planning, and discharge processes
- Managed corporate health check-ups and facilitated doctor-patient coordination
Front Office Executive
Doctor Sunny Medical Centre
Bangalore
01.2018 - 01.2019
- Managed reception duties, patient appointments, and administrative support.
Executive
Medwell Multispecialty Hospital
Bangalore
01.2017 - 01.2018
- Provided administrative support, handled billing, and managed patient coordination for BBBandUPP
Education
Master of Business Administration - MBA
MAHE University, Manipal University
01.2024
Bachelor of Arts - B.A.
William Carey University
Shillong, Meghalaya01.2009
Skills
- Operations Management
- Client Relationship Management
- SEO & Digital Marketing
- Revenue Analysis & Lead Generation
- Patient Advocacy & Coordination
- Data Analysis & Reporting
- Event Management
- Multilingual Communication: English, Hindi, Kannada, Telugu, Malayalam, Tulu, Tamil, and more
Certification
- SEO Training Certification
- Digital Marketing Certification
- Diabetic Educator Certification
PERSONAL DETAILS
- Husband's Name: Ajith
- Date of Birth: 05/06/1988
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Senior Associate, Operations & Client Relationship Management
Manipal Hospitals
03.2022 - Current
Health Counselor
OneCare Diabetic Centre
12.2021 - 02.2022
Operations Executive
Go Well Health Care
09.2021 - 12.2021
Care Facilitator
Sakra World Hospital
01.2019 - 10.2021
Front Office Executive
Doctor Sunny Medical Centre
01.2018 - 01.2019
Executive
Medwell Multispecialty Hospital
01.2017 - 01.2018
Master of Business Administration - MBA
MAHE University, Manipal University
Bachelor of Arts - B.A.
William Carey University
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