Sneha S
Quality Analyst
Bengaluru
Summary
Experienced professional in client services, quality analysis, vendor management, and product compliance auditing. Proven in process improvements, reducing escalations, and stakeholder satisfaction. Recognized for dispute resolution, communication, and project success. Currently excelling in reducing defect rates. Skilled in CAPA, Training, Change Management, Internal Audit, Reporting, and proficient in Power BI.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Quality Analyst
Amazon
Bangalore
10.2020 - Current
- Conduct audits of product compliance, reducing defect rates from 48% to 12% within 3 months in onboarding project
- Analyze defect trends, offering timely coaching and constructive feedback to enhance team performance
- Significantly contributed to onboarding new hires and supporting peers in cross-training initiatives
- Led projects such as LTO (Learning Transfer Optimization) and Process Audits, earning global recognition for driving PKT in all nodes and reducing errors from 25% to 0 over year
- Expertise in CAPA, Training, Change Management, Internal Audit, Reporting.
Selling Partner Support - Payments
Amazon
Bangalore
04.2017 - 10.2020
- Resolved vendor queries related to invoices and payments, handling escalations, and achieving remarkable reduction of 35 escalations to zero
- Awarded with 'Ace of Case' in 2018 for outstanding performance
- Demonstrated expertise in dispute resolution, strong communication, and stakeholder management.
Assistant Team Lead-Quality
TTK Services Private Limited
Bangalore
06.2013 - 01.2017
- Initiated as client service executive, managing ongoing tasks for over 20 small business clients as primary owner
- Recognized for outstanding performance, leading to promotion to Assistant Team Lead
- Spearheaded project to create Standard Operating Procedures (SOPs) for ongoing tasks, resulting in streamlined processes, time savings, and enhanced backup capabilities in absence of task owners.
Education
MBA - Finance
Jain University
Bangalore 07.2015 - 01.2018
BBM - Finance
Kristu Jayanti College
Bangalore 07.2010 - 05.2013
Skills
Corrective and Preventive Action (CAPA)Quality AuditingProject ManagementRisk ManagementClient RelationsStakeholder ManagementAnalytical SkillsStrategic CommunicationsCross-functional CollaborationsOperations Management
Awards
- Beyond Excellence - Amazon, 12/01/23, Commended for surpassing expectations, consistently delivering high-quality results, and championing strategic compliance initiatives.
- Peak Pinnacle Achievement - Amazon, 12/01/19, Recognized as the top performer during Amazon's peak business period in 2019.
- Ace of the Case - Amazon, 10/01/18, Honored with the Ace of the Case Award for outstanding performance in the Vendor Escalation project.
Timeline
Quality Analyst
Amazon
10.2020 - Current
Selling Partner Support - Payments
Amazon
04.2017 - 10.2020
MBA - Finance
Jain University
07.2015 - 01.2018
Assistant Team Lead-Quality
TTK Services Private Limited
06.2013 - 01.2017
BBM - Finance
Kristu Jayanti College
07.2010 - 05.2013