Sneha Shalini
Team Lead
Bangalore,Karnataka
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Innovative individual consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Well-educated in troubleshooting, root cause analysis and corrective action implementation.
Overview
4
4
Certifications
7
7
years of post-secondary education
11
11
years of professional experience
Work History
Team Lead
IBM India Pvt Ltd
Bangalore, Karnataka
10.2010 - 07.2017
- Handled L2 & L3 Support and 6PS and 6OS development teams
- Handling Service Requests and Incidents.
- Team management activities such as mentoring and grooming team of 10 people, task assignments, tracking of task completion, performance review.
- SME of 3 applications (RDB, DNS Automation, Order Parser).
- Client Interactions.
- Coordinated with other stakeholders of applications to resolve and close tickets
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Participated in cross-functional team-building activities.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Did Staffing Plan to meet Utilization targets.
- Ensured health and hygiene of project.
- Handled Quality audits on regular intervals for the team.
ILP Facilitator
Tata Consultancy Services Pvt Ltd
Gandhinagar, Gujarat
02.2009 - 09.2010
- Mentored trainees in various subjects for induction phase training.
- Coordinating and reviewing delivery effectiveness of other batch owners of the semester as a Semester owner.
- Created question papers for evaluation and did 1st level and 2nd level review for questions created by other facilitators.
- Conducted Life skills training sessions such as Communication skills, Presentation Skills, Team building.
- Mentoring other facilitators.
- As stream owner for J2EE stream, decided on J2EE curriculum, execution plan for J2EE batches at ILP Gandhinagar.
- Interviewed external vendor faculties to meet TCS training department standards.
- Role: Software Developer (Java/J2EE, Spring, PL/SQL), Application Development.
- Bug Fixing.
- Security Analysis.
- Resolving critical issues.
- Client Interaction Qualifications.
Software Developer (Java J2EE)
Tata Consultancy Services Pvt Ltd
Mumbai, Maharashtra
09.2006 - 02.2009
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
- Wrote highly maintainable, solid code for Java J2EE system, forming core framework and earning consistent praise from subsequent developers since initial version.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Performed regression and system-level testing to verify software quality and function prior to release.
- Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.
- Prepared test plans and test cases based on requirement documents.
Education
Bachelor of Technology - Civil Engineering
National Institute of Technology
Jamshedpur 09.2002 - 06.2006
H. S. C - Physics, Chemistry, Mathematics & Biology
Science College
Patna, Bihar 06.1998 - 04.2000
S.S.C -
St. Joseph’s Convent Girl’s High School
Patna, Bihar 04.1997 - 03.1998
Skills
Agile scrum master
DevOps Engineer
Lean Change Agent
Six Sigma Green Belt
NLP Master Practitioner
Sun Certified Java Programmer
Software Best Practices
Web development projects
Curriculum Creation, Course planning, training material development, goal setting
Quality assurance
Root Cause Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Professional Society / Certification Member Since / Date Certified
Quote
Life is about living, loving and believing.
Timeline
Team Lead
IBM India Pvt Ltd
10.2010 - 07.2017
ILP Facilitator
Tata Consultancy Services Pvt Ltd
02.2009 - 09.2010
Software Developer (Java J2EE)
Tata Consultancy Services Pvt Ltd
09.2006 - 02.2009
Bachelor of Technology - Civil Engineering
National Institute of Technology
09.2002 - 06.2006
H. S. C - Physics, Chemistry, Mathematics & Biology
Science College
06.1998 - 04.2000
S.S.C -
St. Joseph’s Convent Girl’s High School
04.1997 - 03.1998