Summary
Work History
Education
Skills
Personal Information
Accomplishments
Certification
Interests
Timeline
Generic
Snehadeep Mondal

Snehadeep Mondal

Senior Business Analyst
Asansol

Summary

Perceptive Senior Business Analyst with 4 years driving successful business processes for Publishers and Advertising Agencies with 4 years experience in Customer Service Industry. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.

Work History

Senior Business Analyst

Accenture
05.2021 - Current
  • Led data extraction, cleansing, and loading processes using Excel and MySQL, ensuring data integrity and usability
  • Developed ER diagrams for MySQL databases, optimizing query performance and data integrity
  • Collaborated with cross-functional teams to understand business needs and translate them into actionable insights
  • Designed interactive Tableau dashboards to visualize employee performance metrics and project outcomes
  • Generated insightful reports to support HR decision-making processes and optimize employee appraisal systems.
  • Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.

Business Operations Associate

Accenture
04.2018 - 06.2021
  • Specialized in third-party ad serving operations, including ad trafficking and troubleshooting
  • Collaborated with global teams and external clients to ensure successful advertising campaign launches
  • Mentored and trained junior team members, enhancing team performance and efficiency
  • Managed placements and delivery of display ads using advanced targeting tactics
  • Worked with creative departments to create customized landing pages and display ads for digital marketing campaigns.
  • Designed easy-to-understand dashboards that provided real-time insights into key performance metrics enabling informed decisions.
  • Developed training materials to educate team members on essential skills required for their roles within the organization effectively executed projects aligning with team objectives.

Customer Service Representative

Sykes Business Services of India
10.2016 - 03.2018
  • Reviewed insurance policies to determine coverage for specific losses and resolved billing complaints
  • Advised customers on debt repayment strategies and negotiated payment plans
  • Ensured compliance with legal requirements and regulations regarding collections
  • Managed high-volume customer inquiries through various channels, including phone and email.

Trainee Customer Support

Value Labs
09.2015 - 10.2016
  • Provided product information, processed orders, and resolved customer complaints
  • Recommended improvements in products and services to prevent future issues
  • Supervised a team of 7 resources and resolved customer queries efficiently.

Education

Bachelor of Commerce (Marketing) - Marketing

St. Xavier's College (Autonomous) - Kolkata
Kolkata, India
04.2001 - 04.2012

Class XII - Commerce

Assembly of God Church School
Asansol, India
04.2001 - 04.2009

Class X - Commerce

St. Vincent’s High & Technical School
Asansol, India
06.2006

Skills

    Business Process Mapping

    Operations Analysis

    Agile Methodology

    Business intelligence tools

    Data Warehousing

    KPI Tracking

    Software Development Lifecycle

    Pivot tables

    Data Analysis Expertise

    Tableau Experience

    SQL Proficiency

    Data Mapping

    Personal Information

    • Date of Birth: 08/11/89
    • Nationality: Indian
    • Marital Status: Single

    Accomplishments

    • Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
    • Led team to meet 95% of SLAs by streamlining business processes and identifying areas for improvement.
    • Earned the Shinning Star Award for 4 years in a row for documenting, redesigning and improving business processes.
    • Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
    • Designed a workflow solution for Our project, resulting in Positive Outcome

    Certification

    IITK DA Business Analytics with Excel

    Interests

    Photography

    Cricket

    Hiking

    Painting

    Timeline

    Professional Certificate Course in Data Analytics

    03-2024

    IITK DA SQL

    02-2024

    IITK DA Business Analytics with Excel

    09-2023

    Senior Business Analyst

    Accenture
    05.2021 - Current

    Business Operations Associate

    Accenture
    04.2018 - 06.2021

    Customer Service Representative

    Sykes Business Services of India
    10.2016 - 03.2018

    Trainee Customer Support

    Value Labs
    09.2015 - 10.2016

    Bachelor of Commerce (Marketing) - Marketing

    St. Xavier's College (Autonomous) - Kolkata
    04.2001 - 04.2012

    Class XII - Commerce

    Assembly of God Church School
    04.2001 - 04.2009

    Class X - Commerce

    St. Vincent’s High & Technical School

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    Snehadeep MondalSenior Business Analyst