Snehal Fulzade

Project 1: Roll out Project
• New Storage location and Shipping point of the new plant due to business reasons.
• Coordinated with different business units like MM, PP to understand business scenarios and make them understand the changes in the system.
• Responsible for configuration of enterprise structure, and other sales relevant documents from the Global Template like FSD to add new plant and sales org, distribution channel etc and performed integrated testing with cross functional team.
• Design and review functional design documents. Reviewing all the requirements and coordinating with technical team by attending meetings on the critical objects.
• Core member of transition and IT team to understand business processes, different scenarios and interacted with key users for to provide solution.
• Provided KT to end users and help them to understand how to perform transactions in SAP.

Project 2:

• Working on a support project and handling P1, P2, P3 and P4 tickets.

• Working on various enhancements according to the business needs.

• Leading and coordinating with team for daily follow ups on tickets and different trackers.

• Working with different teams to take actions on interface related issues.

• Connecting with technical team based on different requirements.

• Giving KT to new team members and taking responsibility for their onboarding process.

Project 3:

• Leading transition phase for ACE S4 system in ArcelorMittal Project

• Attended trainings, preparing MOMs for OTC track and as a lead presenting RKT session and preparation of AID document and guided team to follow the approach/process as per guidelines.

• Involved in Secondary, Primary Support phase and successfully entered in Steady State and got appreciation from client during this phase.

Project 4:

• Leading transition phase for AM LONG system (PRO, LSP, LHP) in ArcelorMittal Project

• Involved in KT sessions, preparing MOMs for OTC track and as a lead presenting RKT session and preparation of AID document and guided team to follow the approach/process as per guidelines.

• Involved in Secondary, Primary Support phase and successfully entered in Steady State and got appreciation from client during this phase.

• Leading weekly meetings with client regarding status updates and ongoing projects, enhancements.

• Currently positioned as Co-Lead for SD track by anticipating in management calls.

• Worked on various enhancements as per business requirement.
• Coordinating with onsite team in day-to-day trouble shooting tickets.
• Attending weekly meeting and analyzing pending issues and providing suggestions to the team in reducing backlogs.
• Organize regular meetings with business users from client side to resolve issue and discuss new developments requirements.
• Worked on different reports and forms as part of business process improvement.
• Training has been given to End Users and Business Users on OTC Processes successfully.
• Resolved user problems and operational issues, including providing fixes to existing configuration regarding OTC within the specified SLAs.