Writing
Snehal Gandhi
Public Relation Officer
Mumabi
Summary
Accomplished Public Relations Specialist with 2 years experience effectively promoting and enhancing robust community relations programs and maintaining active and positive relationships with businesses, non-profit organizations and the community. Successful Public Relations Coordinator accomplished in media relations, contacting seafarers and event planning.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Public Relations Coordinator
D'Amico Ship Ishima Pvt Ltd
04.2023 - Current
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Managed media relations for organizations to produce successful results.
- Increased media coverage for clients by creating and implementing strategic PR campaigns.
- Managed internal, external, and crisis communications.
- Developed and maintained strong relationships with community resources for successful referrals.
- Maintained regular contact with Seafarer by calling and visiting clients' homes.
Coordinator's Assistant
Mayer Organic Pvt Ltd
06.2022 - 12.2022
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Coordinated with human resources department to handle payroll and personnel databases.
- Handled incoming and outgoing shipping and receiving activities.
- Coordinated travel arrangements for staff members.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Coordinated and scheduled meetings and appointments.
- Managed company schedule to coordinate calendar and arrange travel.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
Customer Service Representative
AI Airport Services Ltd
02.2014 - 11.2020
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Education
BMM - Bachelor's in Mass Media
Hire College
Mumbai, India 04.2001 -
Skills
Interests
Music
Cooking
Travelling, Hiking, Reading
Travelling is meeting new people understating their culture, and other related activities.
Hiking is a natural exercise that promotes physical fitness, is economical and convenient and requires no special equipment.
Reading is the time spending for good purpose.
Timeline
Public Relations Coordinator
D'Amico Ship Ishima Pvt Ltd
04.2023 - Current
Coordinator's Assistant
Mayer Organic Pvt Ltd
06.2022 - 12.2022
Customer Service Representative
AI Airport Services Ltd
02.2014 - 11.2020
BMM - Bachelor's in Mass Media
Hire College
04.2001 -
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