Snehasish Ghosh
Assistant Manager Human Recourse
Thane West
Summary
Dynamic HR professional with over 8 years of experience in the BPO and BFSI sectors, currently serving as Assistant Manager – Human Resources at Digitide Solutions Limited (formerly Conneqt Business Solutions Limited). Expertise includes large-scale employee lifecycle management, attrition control, compliance, and employee engagement, supported by a proven track record in HR operations. Demonstrated leadership in managing HR teams and overseeing a diverse workforce of more than 3,400 employees across India. Committed to driving organizational success through strategic HR initiatives and fostering a positive workplace culture.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Assistant Manager – Human Resources
Digitide Solutions Limited
01.2022 - Current
- Single-handedly managing the end-to-end employee lifecycle for 1,600 employees, while leading a team comprising 1 Lead HR (850 headcount) and 2 Executive HRs (1,100 headcount), with overall responsibility for a total workforce of 3,450 employees.
- Managing HRMS reporting for 45,000+ employees PAN India.
- Operational reporting to the Senior Manager and functional reporting to the General Manager.
- Handling disciplinary actions, including non-performance, absenteeism, behavioral issues, litigation matters, insurance claims, salary advances, and POSH cases.
- Driving attrition analysis and retention initiatives, consistently maintaining attrition within a 6% target for assigned processes.
- Conducting exit interviews, processing Full & Final settlements, and ensuring statutory compliance.
- Ensuring strong hiring pipeline and seamless back-to-back recruitment to meet business requirements.
- Leading employee engagement initiatives including cultural events, sports activities, wellness programs, stress management sessions, R&R ceremonies, and team-building activities.
- Preparing and presenting MIS dashboards, headcount analysis, and business risk reports to senior leadership.
- Ensuring timely closure of absconding cases, redeployment, PIP, cessation letters, and policy adherence.
- (Formerly Conneqt Business Solutions Limited)
Quality Analyst – Kotak Securities Process
Eureka Outsourcing Solutions Ltd.
03.2021 - 12.2021
- Managed a team of 35 associates, ensuring productivity, quality compliance, and SLA adherence.
- Conducted daily quality audits, call barging, and structured feedback sessions.
- Controlled attrition and absenteeism, supported HR initiatives, and improved team retention.
Quality Analyst – Multiple Processes
Digitide Solutions Limited
03.2019 - 03.2021
- Trained and managed a team of 35 associates with 3 verifiers.
- Ensured adherence to quality parameters, productivity targets, and daily operational reporting.
- Supported HR functions on the floor and shared weekly Training Needs Identification (TNI).
- Successfully controlled attrition and absenteeism while maintaining team stability.
- (Formerly Conneqt Business Solutions Limited)
Sr. Quality Analyst – TATA AIA Life Insurance Process
Athena BPO Pvt. Ltd.
02.2017 - 03.2019
- Managed a team of 18 associates and 3 verifiers.
- Conducted new-hire training, monitored calls, and ensured regulatory compliance.
- Drove productivity, retention, and quality performance.
Education
Class X -
CBSE
01.2010
Graduation - undefined
AU
01.2021
Class XII - undefined
CBSE
01.2012
Skills
Employee lifecycle management
Streamlined HR operations
Employee stability programs
Employee engagement strategies
Workforce data analysis
Professional growth
Workplace counseling
Effective retention techniques
Team engagement initiatives
Workplace legal compliance
Resource optimization strategies
Effective problem resolution
Strategies for enhancing employee engagement
Flexibility in changing situations
Interests
Reading novels
Listening to music
Certifications And Technical Skills
- Proficient in MS Office (Excel, Word, PowerPoint)
- Lean White Belt Certified
- IRDA Certified
Personal Information
- Date of Birth: 15 February 1994
- Gender: Male
- Nationality: Indian
Timeline
Assistant Manager – Human Resources
Digitide Solutions Limited
01.2022 - Current
Quality Analyst – Kotak Securities Process
Eureka Outsourcing Solutions Ltd.
03.2021 - 12.2021
Quality Analyst – Multiple Processes
Digitide Solutions Limited
03.2019 - 03.2021
Sr. Quality Analyst – TATA AIA Life Insurance Process
Athena BPO Pvt. Ltd.
02.2017 - 03.2019
Graduation - undefined
AU
Class XII - undefined
CBSE
Class X -
CBSE