Snehil Gautam
Implementation Specialist
Hyderabad
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing software support to users and developing and implementing technical solutions.
Overview
9
9
years of professional experience
Work History
Implementation Specialist
Cendyn
2022.10 - Current
- Implement, test, and troubleshoot Cendyn products and lead projects if they are assigned as the lead resource.
- Maintain and update project schedules for milestones in Smartsheet.
- Complete implementation tasks and projects on time and meeting customer expectations, for both external and internal customers, in a multi-tasking environment.
- Work with several teams to help coordinate project schedules and timelines. Ensure Business related functions remain on target with project milestones.
- Gain an in-depth understanding of Cendyn products and internal processes.
- Identify key components needed for the project, and provide accurate recommendation for property setup in collaboration with Technical Onboarding members.
- On some occasions collaborating with Project Management on larger projects being the SME handling and supporting the functional configuration as well as participating in customer calls to provide respective updates and insights.
- Oversee project reviews with property management to guarantee they understand the setup and system goals prior to initialization.
- Facilitate requests/meetings/calls with other project related subject experts for the Cendyn suite of products. Ensure customers receive all the necessary information/trainings/reviews for all products contracted.
- Prioritize requests for system enhancements and coordinate follow-up with the Cendyn or customer’s product management group.
- Provide detailed feedback and reviews for implementation handoff to the Customer Success Team.
- Mentor, coach, and assist in the development of team members within Project Management Office relating to implementation topics.
ROA - Forecast & Decision Analytics
IDeaS Revenue Solutions
2020.01 - 2022.10
- Analyze data from client systems to check for accuracy of forecasts and make necessary adjustments to the forecasts when appropriate, using tools available.
- Assist hotels world-wide to understand complex business they face and provide solutions to handle such scenarios.
- Resolve any business issues such as pricing for the client including questions on business practices, system configuration, and system usage and monitoring.
- Assist clients in optimizing their revenues using the revenue management system (IDeaS RMS).
- Documentation of new processes and update existing documentation to keep it updated.
Business Owner
Silverton
2018.08 - 2019.10
Regional Sales Manager
BHT Group Of Hotels
2017.06 - 2018.08
Assistant Sales Manager
Sandalwood Hotel
2015.10 - 2017.05
Sales & Reservations Executive
ITC Fortune Select Regina
2014.09 - 2015.09
Education
MBA -
2001.04 -
Bachelor of Business Administration -
2001.04 -
Skills
Agile Project Management
System Integration Testing
Business System Implementation
Client Onboarding
Client Services
Technology Implementation
Customer communication
Configuration Management
Project Plans
Partner Relationship Management
Timeline
Implementation Specialist - Cendyn
2022.10 - Current
ROA - Forecast & Decision Analytics - IDeaS Revenue Solutions
2020.01 - 2022.10
Business Owner - Silverton
2018.08 - 2019.10
Regional Sales Manager - BHT Group Of Hotels
2017.06 - 2018.08
Assistant Sales Manager - Sandalwood Hotel
2015.10 - 2017.05
Sales & Reservations Executive - ITC Fortune Select Regina
2014.09 - 2015.09
Institute of Marketing & Management - MBA,
2001.04 -
Institute of Technology & Management - Bachelor of Business Administration,
2001.04 -