Snigdha ravi
Bengaluru
Summary
A dedicated, disciplined, driven individual seeking learning experiences and opportunities to discover new passions. Certain to leave a lasting impression wherever involved.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
AT Hewlett Packard Enterprise
Bengaluru
11.2022 - 05.2023
- Provided clear and concise step-by-step technical support to guide clients.
- Logged and completed reports to submit technical details to management.
- Resolved service user requests within target timeframes.
- Recognized as Top Performer on the team.
- SPOC for 4e club, responsible for maintaining harmony among employees by planning and conducting weekly activities.
Customer Relations Manager
RK Tex Machinery Private Limited
Coimbatore
05.2021 - 05.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
Human Resources Intern
AT Aashman Foundation
05.2021 - 12.2021
- Took ownership of allocated duties, completing projects to high standards within allotted timeframes.
- Carried out face-to-face, telephone and Zoom interviews with job applicants to prioritise best-performing candidates.
- Called back successful candidates to ascertain readiness and availability to work.
- Responsible for recruiting over 100 candidates in 45 days.
Technical Analyst
AT Star Net FX
05.2021 - 06.2021
- Responsible for bringing in clients interested in investing in Forex trading after learning all the concepts and strategies from the Forex app.
- Responsible for managing clients' portfolios and handling their live accounts.
Community Representative
AT Unschool
10.2020 - 11.2020
- The task was to reach Rs10,000 in sales within one month. Responsible for finding people interested in buying the courses through social media networks and completing the task in 7 days.
- Promoted to community leader and was responsible for handling and leading a team of 8 community influencers.
Marketing and Business Development Intern
AT Humanity Welfare Council
10.2020 - 11.2020
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Responsible for working under the marketing team, mainly focusing on spreading the motives and goals of the organisation and the people being benefited through the organisation on various social media networks.
- Responsibilities included marketing for the team, collecting funds from people willing to help the needy, and finding more people to fund the organisation.
Research Intern
AT SOCH Mentorship Programme
09.2019 - 10.2019
- Responsible for collecting information on all the schemes that were made available to underprivileged children by the government, how many of those schemes are available and accessible and how many students are being benefited from the schemes.
- Coordinated research projects to achieve overall team efficiency.
- Participated in planning of research projects in collaboration with faculty supervisors and other research assistants.
- Responsible for the allotted state to collect information
Education
Bachelor Of Business Administration - Finance And International Business
Christ University
Bengaluru 2022
Certificate of Higher Education - Commerce
G.D.M.H.S.S
Coimbatore, TN2019
Grade 10 -
CS Academy
Kovaipudur, TN2017
Skills
- Leadership Qualities
- Social and communication
- Management skills
- Interpersonal skills
- Experience in research work
- Case management
- Market analysis
- Event coordination
- Social media management
- Sales strategy familiarity
- Customer Service
- Customer Relationship Management
- Time Management
- Directing Team Members
- Organizational Skills
Languages
English
First Language
French
Upper Intermediate
B2
English
Proficient
C2
Hindi
Advanced
C1
Tamil
Proficient
C2
Malayalam
Intermediate
B1
Timeline
Technical Support Engineer
AT Hewlett Packard Enterprise
11.2022 - 05.2023
Customer Relations Manager
RK Tex Machinery Private Limited
05.2021 - 05.2022
Human Resources Intern
AT Aashman Foundation
05.2021 - 12.2021
Technical Analyst
AT Star Net FX
05.2021 - 06.2021
Community Representative
AT Unschool
10.2020 - 11.2020
Marketing and Business Development Intern
AT Humanity Welfare Council
10.2020 - 11.2020
Research Intern
AT SOCH Mentorship Programme
09.2019 - 10.2019
Bachelor Of Business Administration - Finance And International Business
Christ University
Certificate of Higher Education - Commerce
G.D.M.H.S.S
Grade 10 -
CS Academy
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