Overview
Work History
Education
Skills
Timeline
Generic

Sohail Shaikh

Mumbai

Overview

8
8
years of professional experience

Work History

Customer Relationship Officer

VODAFONE IDEA LTD
MUMBAI
10.2021 - Current
  • Collaborated with other departments within the organization to ensure customer satisfaction.
  • Utilized CRM tools effectively in order to manage relationships with customers.
  • Coordinated with vendors regarding product delivery timelines and availability.
  • Identified opportunities to upsell products or services to existing customers.
  • Maintained detailed records of customer interactions, transactions, comments and complaints.

Customer Service Desk Representative

Big Bazaar
MUMBAI
06.2019 - 09.2021
  • Assisted customers with product selection and ordering.
  • Tracked customer orders through order fulfillment systems.

Cashier

RELIANCE Retail
MUMBAI
02.2017 - 03.2019
  • Maintained accurate records of all cash transactions according to company policies and procedures.
  • Maintained work area and kept cash drawer organized.

Education

BACHELOR OF COMMERCE ( B.COM ) - Finance

RIZVI COLLEGE OF COMMERCE
MUMBAI
03-2020

Skills

  • Customer handling
  • Problem solving
  • EXCELL
  • WORD

Timeline

Customer Relationship Officer

VODAFONE IDEA LTD
10.2021 - Current

Customer Service Desk Representative

Big Bazaar
06.2019 - 09.2021

Cashier

RELIANCE Retail
02.2017 - 03.2019

BACHELOR OF COMMERCE ( B.COM ) - Finance

RIZVI COLLEGE OF COMMERCE
Sohail Shaikh