Soham Dhar
Howrah
Summary
I am a hard-working & committed individual with a strong focus on achieving personal goals & succeeding in a challenging environment of excellence providing me to display, apply & use my learned knowledge, skills & talents in real-world situations in a demanding environment & be a valuable team member to contribute efficient
Overview
1
1
year of professional experience
Work History
Back Office Executive
QUALITY REFRACTORS LLP
KOLKATA
11.2023 - 03.2024
- Created reports every week to track customer service metrics.
- Assisted with daily operations such as ordering supplies and maintaining inventory levels.
- Maintained accurate financial records, including invoices, payments, receipts, and other transactions.
Assistant Manager (AM-1)
ICICI Bank Ltd
Kolkata
03.2023 - 11.2023
- Developed a loyal and highly satisfied customer base by proactively managing team customer service strategies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Analyzing large volumes of customer data, maintaining their portfolios, and providing them with 360-degree banking.
Education
B. Tech - EEE -
I.E.M
Kolkata, West Bengal, India01.2022
ISC -
ST. THOMAS BOYS' SCHOOL
Kolkata, West Bengal, India01.2018
ICSE -
ST. THOMAS BOYS' SCHOOL
Kolkata, West Bengal, India01.2016
Skills
- JAVA
- VISUALIZATION - EXCEL CHART
- MYSQL
- MS OFFICE
- CRITICAL THINKING
- COLLABORATION
- PRESENTATION
- COMMUNICATION SKILLS
- TEAM PLAYER
- ATTENTION TO DETAIL
Accomplishments
- Secured the Second (2nd) Position in the Face Painting Competition Event during NEN E-Week 2021
- Received the Innovación, IEM Kolkata's Award for Outstanding Contribution in 2019
- Awarded the Innovación, IEM Kolkata's Award for Best Overall Contribution in 2020
- Received verbal recognition at I.E.M. MUN 2021
- Represented the school football team in Inter School Football Tournament 2017-18
- Secured consecutively first prize in recitation (Inter House) in the year 2015, 2016, 2017
Projects
- ARDUINO UNO FEATURES
- ANALOG AND DIGITAL CIRCUITS
- BLUETOOTH MODEL (HC05) FEATURES
- Water cleaning, avoiding obstacles and Bluetooth controlled boat driven by Solar
Power, The main objective of the project is to clean the floating solid waste materials
from the water & dispose of them in near-shore, 2021-2022
Position of responsibilities
- Served as an Event Volunteer for the FIFA Event at Innovación, IEM Kolkata, 2019-2020
- Volunteered for IEM E-Cell, 2018
- Acted as the Event Coordinator for the FIFA Event at Innovación, IEM Kolkata, 2018
- Held the position of Event Manager for the FIFA & Webolve Events at Innovación, IEM Kolkata, 2018-2019
Personal Information
Date of Birth: 11/07/2000
Languages
- ENGLISH
- BENGALI
- HINDI
- FRENCH
Hobbies and Interests
- PLAYING FOOTBALL & CRICKET MATCHES
- READING BOOKS
- PLAYING COMPUTER GAMES
Timeline
Back Office Executive
QUALITY REFRACTORS LLP
11.2023 - 03.2024
Assistant Manager (AM-1)
ICICI Bank Ltd
03.2023 - 11.2023
B. Tech - EEE -
I.E.M
ISC -
ST. THOMAS BOYS' SCHOOL
ICSE -
ST. THOMAS BOYS' SCHOOL
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