Summary
Overview
Work History
Education
Skills
Accomplishments
Key Projects Internships
Accomplishment
Timeline
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Sohel Memon

Operation manager-II
Pune,MH

Summary

Dedicated and dynamic operation manager with 7 years of experience in overseeing daily operations, process improvement, and team development. Adept at driving customer experience initiatives, meeting performance targets, and ensuring efficient resource allocation. Proficient in analyzing data to identify opportunities for operational enhancements and cost-saving measures. Demonstrated ability to lead cross-functional teams, develop employees, and contribute to bottomline growth.

Overview

7
7
years of professional experience

Work History

Operation Manager-II

Amazon
07.2023 - Current
  • Managing entire Ground Operations of Amazon's Middle mile Sort center for Mumbai & Pune, with staff of around 4 direct employees, 200 indirect employees.
  • Handling overall 2.5lac shipment per day in BAU and 4.5 lac shipment per day in peak of 2.5 lac area Sq ft warehouse .
  • Implemented training programs for team members, resulting in improved skillsets and increased operational efficiency.
  • Met Upstream and Downstream connection requirements, exceeding target metrics set for SC's performance.
  • Led Process Excellence initiatives, overseeing progress on weekly basis and driving continuous improvement efforts.
  • Utilized data analysis to identify process bottlenecks, issues, and improvement opportunities, resulting in enhanced operational workflows.
  • Collaborated with cross-functional teams to ensure site capacity was optimally planned to manage peak events throughout year.
  • Formulated Site TPH plans and executed strategies to reduce overall SC's losses, achieving and maintaining targets.
  • Strategically maintained staffing levels to ensure operational requirements were consistently met.
  • Identified staff vacancies, executed recruitment processes, conducted interviews, and selected qualified applicants.
  • Developed and executed contingency management plans, ensuring preparedness for unforeseen operational challenges.
  • Designed and implemented employee grooming programs, nurturing talent and cultivating leadership skills within team

Operation Manger I

Amazon
01.2021 - 06.2023
  • Managing Inbound , Arms Handling , Problem solving area of Amazon's Middle mile of Bhiwandi location, with staff of around 2 direct employees, 85 indirect employees.
  • Over viewing Inbound handling Benchmark rates, Achieving 870 against the target of 830 i.e 105% against the goal.
  • Ensuring Inbound vehicles with dwell time of 1.5 hours against the 2 hours of dwell time and IB Metric of unloading delay which is dwell hours or halting vehicles in premises which gives direct effect on cost.
  • Reducing the manpower in package sortation of 15% by cross utilizing sorting staff in multiple sorting zones.
  • Leading the problem solving area and ensure the recovery packages by 120% against the goal.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management

Area Manager

Rivigo Services pvt ltd
08.2020 - 01.2021
  • Handling a whole Processing Center(Line Haul) with the Team of more than 100 persons Coordinating with Vendors & Clients Main Focus on Cooling the Consignments, Vehicle Utilization and on time Connection The True Pickup Adherence is 91% Line Haul Utilization is Increased ( Capacity -75% to 85 % plus) With the help of Data Avoid the Un Usage of Trips , Focus on the Client , Work on Load Details Co ordinate with all Branches about the load and same plan the vehicle accordingly
  • With the help of this we avoid and Achieve the Target/KPI of Late pick up arrival
  • Deps ppm for the Year 2019 closed at 94 ppm Appointment Deliveries for PNQ is 98% LH Delay Dispatch for the Year 2019 was 1%

Senior Team Leader

Rivigo Services pvt ltd
08.2019 - 07.2020
  • Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality products or services according to specifications.
  • Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
  • Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.

Team Leader

Rivigo Services pvt ltd
06.2018 - 08.2019
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.

Executive

Dhl Supply Chain Pvt ltd
12.2016 - 06.2018
  • Built a motivated warehouse team of 15 well-trained staff in inbound operation and Coordinating with production team for advance shipment summary
  • System In-warding transactions in SAP and Coordinating with floor team for physical in-warding
  • Handling inbound Exceptions: Excess/Short stock received, Tolerance Issues, Bin Capacity Mismatch, Stock Reversal, Micro-site allocations. Conducting Cycle count, empty bin audit, touch bin audit and ensuring bin accuracy
  • Managing documents to ensure timely vendor billing , Ensuring timely submission of MIS Reports
  • Allocating stocks according to requirement of different sites in SAP Consolidation of stocks in IM/WM level in SAP
  • Forecasted manpower requirements based on daily workload and company targets.
  • Led warehouse improvement initiatives to advance operational efficiencies
  • Monitored department performance data to improve execution efficiency Co-ordinated with third-party vendors to implement a new E-Commerce system
  • Created Work Instructions for entire Apparels operations
  • Executed 33000 units inbound where installed capacity was for 13000 units Redirected shipments en route in response to customer requests
  • Trained staff on material handling processes to reduce shipping times and error free execution Reprocessed the stock returned by stores and realigned the dispatch for the same Conducted training for various inbound operations
  • Contributed in Root Cause Analysis and continual improvements


Education

MBA - Operations Management

Oriental Institute of Management
Vashi, India
07.2016

B.E - Electrical Engineering

Rajaram Shinde College of Engineering
Chiplun, India
05.2014

Skills

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Accomplishments

  • Inbound lead- Handling a team of 15 members and ensuring smooth execution of Inbound operation
  • Inventory Lead- Handling Team of 8 members and ensuring accuracy of stocks across warehouse hence making the picking smooth.
  • Account Incharge(Schneider) – Handling one account of 8 members and Streamline the operation.
  • 100% KPI Achievement since it was applicable .

Key Projects Internships

  • Safex fire services Ltd, 04/13/15 - 07/13/15, Building Efficency in Dispatch Planning, Interacted with Transporters Handle more than 50 people
  • Voice Based Home Automation System, 09/13 - 04/14, Project, This project deals with the use of voice in order to control basic home appliances like light, fan etc. here we have used voice control kit HM2007.
  • Astitva-The Entity, 12/14 - 01/15, NGO Project, This project deals with understand the people of living (mentally retard,Deaf),How they Work?, How they Survive in our life?

Accomplishment

  • Successfully leaded Bhiwandi middle mile sort centre "MBOX*as a expansion team member having volume of 6mn monthly.
  • Set a Benchmark in Performance for All process path and ensuring consistency in CPT above 99.90 %
  • Awarded as Best employee award in Oct 17 by DHL.
  • Recognized by STAR OF THE MONTH award in May-2019 in Rivigo
  • Awarded as "Think Different " award in Nov 22 in Amazon.

Timeline

Operation Manager-II

Amazon
07.2023 - Current

Operation Manger I

Amazon
01.2021 - 06.2023

Area Manager

Rivigo Services pvt ltd
08.2020 - 01.2021

Senior Team Leader

Rivigo Services pvt ltd
08.2019 - 07.2020

Team Leader

Rivigo Services pvt ltd
06.2018 - 08.2019

Executive

Dhl Supply Chain Pvt ltd
12.2016 - 06.2018

MBA - Operations Management

Oriental Institute of Management

B.E - Electrical Engineering

Rajaram Shinde College of Engineering

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Sohel MemonOperation manager-II