Sohel Ahmed Shaikh
Mumbai,MH
Summary
Proven Desktop Support Engineer from TECH VISTAR IT SOLUTION, adept in IT Security Management and fostering teamwork. Enhanced system integrity and user productivity by resolving over 30% of help desk tickets swiftly. Skilled in Active Directory Management and collaborative problem-solving, consistently improving customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Desktop Support Engineer
TECH VISTAR IT SOLUTION
Mumbai, India
02.2023 - Current
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored systems in operation and quickly troubleshot errors.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Monitored system performance to maintain system integrity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Walked individuals through basic troubleshooting tasks.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Facilitated end-user training sessions on new software applications, increasing user adoption rates and improving overall productivity.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Developed and implemented bug fixes and patch sets for existing web applications.
Education
GRADUATION IN COMMERCE - COMMERCE
Smt. K. G. Mittal Institute of Management
Mumbai, India06.2022
Higher Secondary School Certificate (HSC) - Commerce
Smt. K. G. Mittal Institute of Management
Mumbai, India02.2019
Staff Selection Commission (SSC) - Science Group & Arts/Humanities
N.T.C.C HIGH SCHOOL
Mumbai, India03.2017
Skills
- Data Backup and Recovery
- Windows Operating System
- Remote Desktop Support
- End-user support
- Application installations
- Help Desk Experience
- Ticketing system proficiency
- Technical Support
- Printer and Peripheral Support
- Hardware Installation
- Software Installation
- Active Directory Management
- Operating System Knowledge
- System Administration
- Technical support expertise
- Issue Resolution
- Hardware diagnostics
- Customer Service
- Remote Diagnostics
- Mobile Device Management
- IT Security Management
- Asset Management
- Patch management
- Desktop support
- Microsoft Windows and Office
- Technical Troubleshooting
- Help Desk Support
- Teamwork and Collaboration
READING NEWS/CRICKET/CARROM
Every Morning I used to read news in Mobile and After work my team go to Turf to play Cricket and carrom.
Timeline
Desktop Support Engineer
TECH VISTAR IT SOLUTION
02.2023 - Current
GRADUATION IN COMMERCE - COMMERCE
Smt. K. G. Mittal Institute of Management
Higher Secondary School Certificate (HSC) - Commerce
Smt. K. G. Mittal Institute of Management
Staff Selection Commission (SSC) - Science Group & Arts/Humanities
N.T.C.C HIGH SCHOOL