Sohini Chakraborty
Salesforce Product Manager
Hyderabad
Summary
3X certified Salesforce professional with 11 years of experience in Salesforce ecosystem. I am a Scrum certified Product Owner and a product management enthusiast. I have experience of working with cross functional teams across geographies implementing complex solutions in salesforce Sales and Service cloud, CPQ, Docusign
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Business Engagement Manager – Salesforce
Dr. Reddy’s Laboratories
10.2021 - Current
- Drive all the Sales Force Strategic Initiatives for European Generics market for DRL
- Collaborate with stakeholders to define product vision, strategy, and roadmap for all Salesforce applications
- Conceptualize, analyze and evaluate the needs of different projects and make recommendations with business justification
- Building project timelines to plan and lead all aspects of and report progress within the project environment
- Oversee DevOps implementation, deployment, and integration of solutions, and responsibility for the successful delivery of projects
- Define and prioritize product features and user stories based on business value, customer feedback, and technical feasibility
- Create and maintain a well-defined product backlog, ensuring that it is consistently refined and ready for development sprints
- Ensuring clear communication and alignment on product goals and priorities between Delivery team and stakeholders
- Participate in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Continuously monitor and analyze product performance, user engagement, and key metrics, making data-driven decisions for optimization
- Coordinate with stakeholders to develop go-to-market strategies, and customer training materials.
Product Manager – Salesforce
CBRE South Asia Pvt Ltd
11.2020 - 10.2021
- Define product strategy and roadmap for internal Salesforce applications
- Drive complex integration implementation across several business lines and tools
- Drive product requirements definition, product planning and product design (including writing PRDs) of new features and enhancements
- Prioritize features and Define Releases
- Working cross-functionally with different Product Development team to bring features live
- Working as a single POC for particular Lines of Business lines and Markets across APAC and EMEA.
Project Lead Quote-to-Cash – Salesforce + Apttus CLM & CPQ
Forsys Software India Pvt. Ltd
11.2019 - 10.2020
- Lead in the define, design and implementation of Apttus CPQ+CLM solutions
- Suggest improvements in system development process / application areas
- Lead technical project team members from offshore with a team size of 6
- Mentor junior team members and trainees in Salesforce technology, Apttus CLM + CPQ and Salesforce best practices
- Analyzing Client Requirement, preparing user stories and specifying the acceptance criteria
- Collaborating with various Salesforce Internal teams to achieve customer requirement
- Participating in various Solution discussion along with the Solution Architects and Development Teams
- Presenting Demo's and documenting/tracking the demo feedback for next implementation
- Worked on multiple type of documentation like BRD, User Manuals and TDD (Technical Design Document)
- Adept at explaining highly complex data systems to a wide variety of audiences.
Lead Business Analyst – Salesforce Practice
Real Page India Pvt. Ltd
06.2017 - 09.2019
- Leading Salesforce Operated Projects of India and Philippines and acts as a liaison between the Client and Project Core Team
- Responsible of Solution Designing and Performing Road Map Layout for Business
- Handling Process and Solution Consulting for US Projects on DocuSign and Apttus CLM
- Configured Contract Templates, Clauses using Apttus X-Author word plugin
- Playing Role of an SME for enabling the support Team on TFS Operation and Functional Issues
- Responsible of Generation of Reports for Real Page Leadership Team
- Performing Audits Reports to maintain the standard of Documentation and knowledge Management Repository
- Build the Release Calendar and Release Notes for all the Major and Minor Releases planned for every Calendar Year
- Responsible for Maintaining Knowledge Management for Salesforce Practice by Drafting both Process and Technical Presentations on Support Management through TFS, Salesforce Apttus and DocuSign
- Published Presentations on Salesforce Org Migration and Project Management through Agile Methodology.
Senior Business Analyst – Salesforce Practice
Tech Mahindra
11.2016 - 06.2017
- Involved in gathering and documenting the requirements that were critical to the business process and using those requirements to design application using a Use Case approach
- Managed projects related to the internal deployment of Salesforce.com and acted as a liaison between the business and IT for building and maintaining solutions
- Extensive experience in documenting Functional specifications, Data Mapping Documents, testing requirement documents, Production support documents and Use Case & process flow Diagrams
- Expertise in Problem solving and solutioning
- Expertise in writing, maintaining and executing Test plans, Test procedures, Test Cases
- Responsible for defect and change management
- Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
Sr. Salesforce Consultant – Salesforce Practice
SMART IMS India Pvt. Ltd
04.2015 - 11.2016
- Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs
- Manages the Product Backlog for a product, working with the Technical Delivery Manager to prioritize requirements, define and manage scope and sprints for a project
- Working with Technical Delivery Manager and end users to plan and execute User Acceptance Testing
- Closely coordinating with client in reporting issues and gathering any requirement modifications
- Worked on Apttus CPQ Projects – Configured Products, Price List, Constraint Rules, Product Configuration, and Product Rules
- Configured X-Author for Excel, Word for Template document
- Worked on solution design & build activities, analysed the functional requirements from clients and internal stakeholders onsite and convert them into Solution Requirement
- Worked with cross-functional teams on Product Development from planning, requirement gathering, development, testing and deployment
- Assist and worked on Proposal creation for Salesforce CRM, Apttus CPQ, CLM.
Salesforce Administrator – Salesforce Practice
Global Payments-HSBC
08.2011 - 04.2013
- Worked with various salesforce.com Standard objects & Custom Objects
- Used Salesforce.com platform, Force.com IDE for development for Visual force Pages, Apex classes, Triggers and creating Objects
- Developed Apex Triggers in the application for various Business/functional requirements
- Worked with Visualforce Controllers (Standard, Custom, and Extension)
- Worked closely with Clients in analyzing the requirements
- Written SOQL query language necessary for the application in Apex Classes and Triggers
- Developed UI Visualforce, HTML tags, and used JavaScript for front-end validation.
Education
MBA - Marketing, HR
Globsyn Business School
Kolkata, India 04.2001 -
Skills
- Stakeholder Management
- Business Analysis
- Results Orientation
- Financial Acumen
Personal Qualifications
Post Graduate Diploma in HR & Marketing from Globsyn Business School, Kolkata
Certification
Salesforce Certified Force.com Developer (401)
Specialized In
- Process implementation
- Solution Consulting
- Process Re-engineering
- Product Evaluation & Configuration
- Project Planning & Estimation
- Execution and Staffing
- Risk Management and Communication
Passport Expiry
2023
Us Visa Status
10 years US Visa (Valid up to 2025) with multiple entries
Personal Information
- Passport Number: L206
- Date of Birth: 08/26/1985
- Nationality: Indian
Timeline
Business Engagement Manager – Salesforce
Dr. Reddy’s Laboratories
10.2021 - Current
Product Manager – Salesforce
CBRE South Asia Pvt Ltd
11.2020 - 10.2021
Project Lead Quote-to-Cash – Salesforce + Apttus CLM & CPQ
Forsys Software India Pvt. Ltd
11.2019 - 10.2020
Lead Business Analyst – Salesforce Practice
Real Page India Pvt. Ltd
06.2017 - 09.2019
Senior Business Analyst – Salesforce Practice
Tech Mahindra
11.2016 - 06.2017
Sr. Salesforce Consultant – Salesforce Practice
SMART IMS India Pvt. Ltd
04.2015 - 11.2016
Salesforce Administrator – Salesforce Practice
Global Payments-HSBC
08.2011 - 04.2013
MBA - Marketing, HR
Globsyn Business School
04.2001 -
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