SOMA DEB
Operations Manager
Guwahati
Summary
I am actively pursuing a rewarding and demanding career opportunity that leverages my current expertise while fostering the acquisition of new skills across various domains. I am seeking a role that presents significant challenges, responsibilities, and prospects for continuous professional advancement, all within a framework of stability and security.
Overview
17
17
years of professional experience
1
1
Language
Work History
Operations Manager
Reliance Nippon Life Insurance Company
08.2009 - Current
- Ensuring excellent customer service to cultivate and sustain positive customer relationships
- Managing the day-to-day operational tasks encompassing New Business Processing, Policy Servicing, Death Claims, Maturity Claims, Survival Benefits, and similar functions
- Addressing administrative inquiries within the branch and liaising with Zonal or Head Offices for prompt resolutions.
- Collaborating with clients and the sales team to facilitate renewal collections, aligning efforts to meet monthly and annual renewal objectives
- Coordinating with team members to compile reports and forward them to the Zonal or Head Offices.
Corporate Processing Associate
ICICI Prudential Life Insurance
10.2007 - 05.2008
- Administrative support for daily data entry tasks utilizing Microsoft Excel
- Collaborating with the sales team to prepare daily MIS reports
- Responding to phone calls and emails from diverse clientele.
Customer Care Executive
Reliance Nippon Life Insurance
06.2008 - 07.2009
- Managing customer service at the front desk
- Overseeing all operational tasks related to New Business Processing, Policy Servicing, Death Claims, Maturity Claims, Survival Benefits, and other relevant activities
- Coordinating with customers and the sales team to facilitate renewal collection
Education
Bachelor of Science -
Guwahati University
Guwahati, India 04.2001 -
Skills
- Self - Confident
- Positive Thinking
- Ability to learn new things
- Good Communication Skills
- Achieving Targets
- Easy to mingle in new environment
- Ability to do hard work
- MS- Office
ADOBE PHOTOSHOP, PAGE MAKER, SILK SCREEN
- INTERNET
Personal Information
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Disclaimer
I solemnly declare that the particulars mentioned above by me are true and correct to the best of my knowledge and belief.
Timeline
Operations Manager
Reliance Nippon Life Insurance Company
08.2009 - Current
Customer Care Executive
Reliance Nippon Life Insurance
06.2008 - 07.2009
Corporate Processing Associate
ICICI Prudential Life Insurance
10.2007 - 05.2008
Bachelor of Science -
Guwahati University
04.2001 -
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