SOMA DEB
Operations Manager
Guwahati
Summary
I am actively pursuing a rewarding and demanding career opportunity that leverages my current expertise while fostering the acquisition of new skills across various domains. I am seeking a role that presents significant challenges, responsibilities, and prospects for continuous professional advancement, all within a framework of stability and security.
Overview
17
17
years of professional experience
1
1
Language
Work History
Operations Manager
Reliance Nippon Life Insurance Company
2009.08 - Current
- Ensuring excellent customer service to cultivate and sustain positive customer relationships
- Managing the day-to-day operational tasks encompassing New Business Processing, Policy Servicing, Death Claims, Maturity Claims, Survival Benefits, and similar functions
- Addressing administrative inquiries within the branch and liaising with Zonal or Head Offices for prompt resolutions.
- Collaborating with clients and the sales team to facilitate renewal collections, aligning efforts to meet monthly and annual renewal objectives
- Coordinating with team members to compile reports and forward them to the Zonal or Head Offices.
Corporate Processing Associate
ICICI Prudential Life Insurance
2007.10 - 2008.05
- Administrative support for daily data entry tasks utilizing Microsoft Excel
- Collaborating with the sales team to prepare daily MIS reports
- Responding to phone calls and emails from diverse clientele.
Customer Care Executive
Reliance Nippon Life Insurance
2008.06 - 2009.07
- Managing customer service at the front desk
- Overseeing all operational tasks related to New Business Processing, Policy Servicing, Death Claims, Maturity Claims, Survival Benefits, and other relevant activities
- Coordinating with customers and the sales team to facilitate renewal collection
Education
Bachelor of Science -
Guwahati University
Guwahati, India 2001.04 -
Skills
- Self - Confident
- Positive Thinking
- Ability to learn new things
- Good Communication Skills
- Achieving Targets
- Easy to mingle in new environment
- Ability to do hard work
- MS- Office
ADOBE PHOTOSHOP, PAGE MAKER, SILK SCREEN
- INTERNET
Personal Information
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Disclaimer
I solemnly declare that the particulars mentioned above by me are true and correct to the best of my knowledge and belief.
Timeline
Operations Manager
Reliance Nippon Life Insurance Company
2009.08 - Current
Customer Care Executive
Reliance Nippon Life Insurance
2008.06 - 2009.07
Corporate Processing Associate
ICICI Prudential Life Insurance
2007.10 - 2008.05
Bachelor of Science -
Guwahati University
2001.04 -
Similar Profiles
Sharon McDonaldSharon McDonald
Consultant – Central Operations at RELIANCE NIPPON LIFE INSURANCE COMPANY LTDConsultant – Central Operations at RELIANCE NIPPON LIFE INSURANCE COMPANY LTD
Pooja MishraPooja Mishra
Assistant Branch Manager at Reliance Nippon Life Insurance CompanyAssistant Branch Manager at Reliance Nippon Life Insurance Company
Tarun MadanTarun Madan
Agency Recruitment and Development Manager at Reliance Nippon Life Insurance Company LimitedAgency Recruitment and Development Manager at Reliance Nippon Life Insurance Company Limited