Soma Lot
Dombivli. Mumbai
Summary
Attentive Back Office Executive with proven success supporting busy business leaders in day-to-day activities. Detail-oriented with excellent communication, coordination, planning and organization skills to promote seamless operations. Maintaining confidentiality in public affairs and documentation to deliver privacy and security.
Overview
2025
2025
years of professional experience
Work History
Back Office Executive
Grocery market and Shop Board mumbai
New Mumbai
06.2016 - Current
- Compiled and maintained records of customer accounts and invoices.
- Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.
- Processed customer orders accurately and efficiently in accordance with established procedures.
- Created reports on a weekly basis to track customer service metrics.
- Managed database systems for tracking customer information and sales activity.
- Maintained accurate financial records including invoices, payments, receipts and other transactions.
Insurance Advisor
LIC of India
Mumbai
01.2012 - 05.2016
- Provided advice to clients on the most suitable insurance policies for their individual needs.
- Developed and implemented strategies to maximize customer satisfaction.
- Researched and analyzed market trends, competitor offerings, and industry regulations.
- Maintained accurate records of client profiles, policy details, and payment histories.
- Educated clients on the features of various insurance products and services.
- Ensured compliance with legal regulations related to insurance policies.
- Advised customers on changes in existing policies or new options available in the market.
- Reviewed renewal documents and updated customer information as needed.
- Processed applications for new policies including verifying eligibility criteria.
Supervisor
Star security
Mulund Mumbai
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Data Entry and Back Office Work
Karwa Holidays Tours and Travels
Dombivli. Mumbai
Education
Some College (No Degree) -
New Shivaji High School
Jambhavde. KudalSkills
- Billing support
- Database Administration
- Reception Management
- Meeting Coordination
- Internet Research
- Record preparation
- Scheduling appointments
- File Management
- Document Control
- Data Management
- Basic accounting
- Invoice Processing
- Data Entry
- Customer Service
Languages
Marathi
First Language
English
Upper Intermediate
B2
Hindi
Elementary
A2
Timeline
Back Office Executive
Grocery market and Shop Board mumbai
06.2016 - Current
Insurance Advisor
LIC of India
01.2012 - 05.2016
Supervisor
Star security
Data Entry and Back Office Work
Karwa Holidays Tours and Travels
Some College (No Degree) -
New Shivaji High School