SOMENDRA TRIVEDI
IT Technical Consultant
Gurugram
Summary
Proficient Project Engineer with more than 8 years of experience driving over 5 projects to completion. Skilled in overseeing technical staff and checking that projects are completed on schedule and according to specifications. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Project Engineer
Wipro Ltd.
Gurugram
03.2020 - Current
- Troubleshooting Citrix applications, network connectivity issues, Wi-Fi/Ethernet, Outlook/Exchange, desktop, printers, iPhone/android smartphones, malware/virus infections, industry-specific applications
- Managing Identity and Access management
- Managing starters and leavers
- Managing AD tasks like AD account creation, Email creation, DL creation, Modify DL etc
- Managing Emails/exchange server roles like email ID creation, Mailbox delegation and remove, DL modify, creating SMTP etc
- Managing almost 20 production application support and access
- Being having Administrator access on the apps, managing access for users, basic troubleshooting, access mapping
- Managing Zoom rooms and setup
- Managing Zoom apps access
- Worked on Nexthink.
Technical Specialist
HCL Technologies Ltd.
Gurugram
06.2017 - 02.2020
- We are operating 34 sites across the world (especially UK)
- Troubleshooting Citrix applications, network connectivity issues, Wi-Fi/Ethernet, Outlook/Exchange, desktop, printers, iPhone/android smartphones, malware/virus infections, industry-specific applications
- Performing remote installations, upgrades and repairs using phone, online chat, and remote desktop software
- Monitoring and providing technical assistance reported through ticketing tool (Service Now) and emails
- Install system critical updates and application patches
- Providing VPN (Virtual Private Network) support to users who are working from home
- Escalating call to senior management team as per the internal escalation matrix
- Troubleshooting client issues and escalating tickets if needed or placing a service call if the matter is identified as a hardware concern; follow-up with users to ensure satisfaction with action taken
- Maintain working knowledge of the latest company technology to provide support
- Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management.
Service Desk Engineer
Team Lease Service Pvt. Ltd./ Future Focus Infotech Pvt. Ltd.
Gurugram
01.2015 - 05.2017
- We are operating 16 sites across the world
- Monitoring and providing technical assistance reported through ticketing tool and emails
- Generating tickets in ticketing tool and aligning engineer of concerned team to solve the issue encountered
- Escalating call to senior management team as per the internal escalation matrix
- Tracking major incidents and complaints and keeping end users and all the stake holders informed about the status/progress
- Handling day to day internal and external calls related to application incidents and problems
- Manage workload, report on status and proactively escalate issues
- Having Active Directory access, supporting users by enabling, disabling and resetting the password
- Providing IT infrastructure support and troubleshooting of remote locations clients through WebEx and telephonic
- Troubleshooting of outlook issues on client level
- Responsibility for all requests for provisioning/ Cancellation of the Service Requests raised through ticketing tools.
Education
B.Tech - Electronics And Communications Engineering
Jodhpur Institute of Engineering & Technology
07.2009 - 06.2013
Class 12th - PCM
RBSE
07.2007 - 06.2008
Class 10th -
RBSE
07.2005 - 06.2006
Certified Hardware & Network Administrator Professional Course - undefined
Jetking
Certified Industrial Automation Professional Course - undefined
NCVT Pvt. Ltd.
Certified Embedded System Training - undefined
Scientech Pvt. Ltd.
Skills
Assembling and disassembling the PCTroubleshooting of common problems of computer; like No display, Hanging Problem etcPrevent the Virus attack by using Antivirus Software, FirewallsGood knowledge of Computer PeripheralsGood knowledge of Windows Operating Systems (XP, Win7, Win8, Win10)Configure and manage the Network and local PrinterConfiguration of networking components for LAN and Internet accessTroubleshoot Hardware and Software related problemsConfigure and manage MS OutlookConfigure the Network Printer, Network Installation WDS (Windows Deployment Service)Quick learnerAdaptabilityHave skills to co-ordinate and work in a team
Personal Information
- Father's Name: Mr. Rajendra Kumar Sharma
- Date of Birth: 03/06/1992
- Gender: Male
- Marital Status: Married
Areas Of Interest
- Travelling
- Sports
Disclaimer
I hereby declare that the information furnished above is correct to the best of my knowledge.
Timeline
Project Engineer
Wipro Ltd.
03.2020 - Current
Technical Specialist
HCL Technologies Ltd.
06.2017 - 02.2020
Service Desk Engineer
Team Lease Service Pvt. Ltd./ Future Focus Infotech Pvt. Ltd.
01.2015 - 05.2017
B.Tech - Electronics And Communications Engineering
Jodhpur Institute of Engineering & Technology
07.2009 - 06.2013
Class 12th - PCM
RBSE
07.2007 - 06.2008
Class 10th -
RBSE
07.2005 - 06.2006
Certified Hardware & Network Administrator Professional Course - undefined
Jetking
Certified Industrial Automation Professional Course - undefined
NCVT Pvt. Ltd.
Certified Embedded System Training - undefined
Scientech Pvt. Ltd.