SOMENDRA TRIVEDI
IT Technical Consultant
Gurugram
Summary
Proficient Project Engineer with more than 8 years of experience driving over 5 projects to completion. Skilled in overseeing technical staff and checking that projects are completed on schedule and according to specifications. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Project Engineer
Wipro Ltd.
Gurugram
03.2020 - Current
- Troubleshooting Citrix applications, network connectivity issues, Wi-Fi/Ethernet, Outlook/Exchange, desktop, printers, iPhone/android smartphones, malware/virus infections, industry-specific applications
- Managing Identity and Access management
- Managing starters and leavers
- Managing AD tasks like AD account creation, Email creation, DL creation, Modify DL etc
- Managing Emails/exchange server roles like email ID creation, Mailbox delegation and remove, DL modify, creating SMTP etc
- Managing almost 20 production application support and access
- Being having Administrator access on the apps, managing access for users, basic troubleshooting, access mapping
- Managing Zoom rooms and setup
- Managing Zoom apps access
- Worked on Nexthink.
Technical Specialist
HCL Technologies Ltd.
Gurugram
06.2017 - 02.2020
- We are operating 34 sites across the world (especially UK)
- Troubleshooting Citrix applications, network connectivity issues, Wi-Fi/Ethernet, Outlook/Exchange, desktop, printers, iPhone/android smartphones, malware/virus infections, industry-specific applications
- Performing remote installations, upgrades and repairs using phone, online chat, and remote desktop software
- Monitoring and providing technical assistance reported through ticketing tool (Service Now) and emails
- Install system critical updates and application patches
- Providing VPN (Virtual Private Network) support to users who are working from home
- Escalating call to senior management team as per the internal escalation matrix
- Troubleshooting client issues and escalating tickets if needed or placing a service call if the matter is identified as a hardware concern; follow-up with users to ensure satisfaction with action taken
- Maintain working knowledge of the latest company technology to provide support
- Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management.
Service Desk Engineer
Team Lease Service Pvt. Ltd./ Future Focus Infotech Pvt. Ltd.
Gurugram
01.2015 - 05.2017
- We are operating 16 sites across the world
- Monitoring and providing technical assistance reported through ticketing tool and emails
- Generating tickets in ticketing tool and aligning engineer of concerned team to solve the issue encountered
- Escalating call to senior management team as per the internal escalation matrix
- Tracking major incidents and complaints and keeping end users and all the stake holders informed about the status/progress
- Handling day to day internal and external calls related to application incidents and problems
- Manage workload, report on status and proactively escalate issues
- Having Active Directory access, supporting users by enabling, disabling and resetting the password
- Providing IT infrastructure support and troubleshooting of remote locations clients through WebEx and telephonic
- Troubleshooting of outlook issues on client level
- Responsibility for all requests for provisioning/ Cancellation of the Service Requests raised through ticketing tools.
Education
B.Tech - Electronics And Communications Engineering
Jodhpur Institute of Engineering & Technology
07.2009 - 06.2013
Class 12th - PCM
RBSE
07.2007 - 06.2008
Class 10th -
RBSE
07.2005 - 06.2006
Certified Hardware & Network Administrator Professional Course - undefined
Jetking
Certified Industrial Automation Professional Course - undefined
NCVT Pvt. Ltd.
Certified Embedded System Training - undefined
Scientech Pvt. Ltd.
Skills
Assembling and disassembling the PCundefined
Personal Information
- Father's Name: Mr. Rajendra Kumar Sharma
- Date of Birth: 03/06/1992
- Gender: Male
- Marital Status: Married
Areas Of Interest
- Travelling
- Sports
Disclaimer
I hereby declare that the information furnished above is correct to the best of my knowledge.
Timeline
Project Engineer
Wipro Ltd.
03.2020 - Current
Technical Specialist
HCL Technologies Ltd.
06.2017 - 02.2020
Service Desk Engineer
Team Lease Service Pvt. Ltd./ Future Focus Infotech Pvt. Ltd.
01.2015 - 05.2017
B.Tech - Electronics And Communications Engineering
Jodhpur Institute of Engineering & Technology
07.2009 - 06.2013
Class 12th - PCM
RBSE
07.2007 - 06.2008
Class 10th -
RBSE
07.2005 - 06.2006
Certified Hardware & Network Administrator Professional Course - undefined
Jetking
Certified Industrial Automation Professional Course - undefined
NCVT Pvt. Ltd.
Certified Embedded System Training - undefined
Scientech Pvt. Ltd.
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