Summary
Overview
Work History
Education
Skills
Professional References
Disclaimer
Personal Information
Timeline
Generic

Ojaswini Das

Senior Process Associate
Kolkata

Summary

Intend to build a career with leading organization of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and to realize my potential. Willing to work as a key player in challenging and creative environment.

Overview

9
9
years of professional experience
2016
2016
years of post-secondary education
3
3
Languages

Work History

Senior Associate

TATA Consultancy Services
01.2020 - Current
  • Currently working as Information Process Enabler for Utility Domain
  • Responsible for handling multiple chats and emails aiming to provide utmost customer satisfaction.
  • A strategic approach and set of practices focused on consistently delivering high-quality services that meet or exceed customer expectations.
  • Customer complains management and ensuring resolution of all complaints within TAT.
  • Train and Assist new joiner and guide team members to maintain productivity and performance metrics.
  • Preparation Reports and Presentation for projects.
  • Prepared Invoices and maintained accounts payable
  • Resolve invoicing queries and issue refund to customer if needed.
  • Maintain Payment Plan with clients like direct debit and standing order for receiving payment for bills.
  • Send statements with accuracy and increase cash flow by receive payments from vendors.
  • Implementation of ideation drive within team for process improvement projects.

Subject Matter Expert (SME)

Concentrix Daksh Services India PVT LTD
01.2019 - 01.2020
  • Worked as Subject matter expert in Travel and Hospitality Domain
  • Worked closely with clients for process improvement ideas.
  • Designed Reports and Presentation for Stakeholders.
  • Measured Productivity in aspects of target and average handling time.

School Teacher

Siddharth Public School
01.2016 - 01.2019
  • Acted as full time Teacher for English, Mathematics and Geography.

Education

B.SC - Economics (HONS.)

Jogamaya Devi College

ISC - Commerce

ST. Pauls Boarding and Day School

ICSE - undefined

ST. Pauls Boarding and Day School

Skills

  • MS OFFICE
  • Research
  • Brainstorming ideas for Project Improvement
  • Team Management
  • Customer Handling
  • Service Quality experts

Professional References

I hereby declare that all above-mentioned information is true to the best of my knowledge and I shall be able to produce relevant documents on demand.

Disclaimer

01/01/23, Kolkata, ______________________

Personal Information

  • Father's Name: Omkar Nath Das
  • Date of Birth: 03/03/95
  • Gender: Female
  • Nationality: Indian

Timeline

Senior Associate

TATA Consultancy Services
01.2020 - Current

Subject Matter Expert (SME)

Concentrix Daksh Services India PVT LTD
01.2019 - 01.2020

School Teacher

Siddharth Public School
01.2016 - 01.2019

ISC - Commerce

ST. Pauls Boarding and Day School

ICSE - undefined

ST. Pauls Boarding and Day School

B.SC - Economics (HONS.)

Jogamaya Devi College
Ojaswini DasSenior Process Associate