Ojaswini Das
Senior Process Associate
Kolkata
Summary
Intend to build a career with leading organization of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and to realize my potential. Willing to work as a key player in challenging and creative environment.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
3
3
Languages
Work History
Senior Associate
TATA Consultancy Services
01.2020 - Current
- Currently working as Information Process Enabler for Utility Domain
- Responsible for handling multiple chats and emails aiming to provide utmost customer satisfaction.
- A strategic approach and set of practices focused on consistently delivering high-quality services that meet or exceed customer expectations.
- Customer complains management and ensuring resolution of all complaints within TAT.
- Train and Assist new joiner and guide team members to maintain productivity and performance metrics.
- Preparation Reports and Presentation for projects.
- Prepared Invoices and maintained accounts payable
- Resolve invoicing queries and issue refund to customer if needed.
- Maintain Payment Plan with clients like direct debit and standing order for receiving payment for bills.
- Send statements with accuracy and increase cash flow by receive payments from vendors.
- Implementation of ideation drive within team for process improvement projects.
Subject Matter Expert (SME)
Concentrix Daksh Services India PVT LTD
01.2019 - 01.2020
- Worked as Subject matter expert in Travel and Hospitality Domain
- Worked closely with clients for process improvement ideas.
- Designed Reports and Presentation for Stakeholders.
- Measured Productivity in aspects of target and average handling time.
School Teacher
Siddharth Public School
01.2016 - 01.2019
- Acted as full time Teacher for English, Mathematics and Geography.
Education
B.SC - Economics (HONS.)
Jogamaya Devi College
ISC - Commerce
ST. Pauls Boarding and Day School
ICSE - undefined
ST. Pauls Boarding and Day School
Skills
- MS OFFICE
- Research
- Brainstorming ideas for Project Improvement
- Team Management
- Customer Handling
- Service Quality experts
Professional References
I hereby declare that all above-mentioned information is true to the best of my knowledge and I shall be able to produce relevant documents on demand.
Disclaimer
01/01/23, Kolkata, ______________________
Personal Information
- Father's Name: Omkar Nath Das
- Date of Birth: 03/03/95
- Gender: Female
- Nationality: Indian
Timeline
Senior Associate
TATA Consultancy Services
01.2020 - Current
Subject Matter Expert (SME)
Concentrix Daksh Services India PVT LTD
01.2019 - 01.2020
School Teacher
Siddharth Public School
01.2016 - 01.2019
ISC - Commerce
ST. Pauls Boarding and Day School
ICSE - undefined
ST. Pauls Boarding and Day School
B.SC - Economics (HONS.)
Jogamaya Devi College
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