SOMNATH NITAI MANDAL
Dombivli East
Summary
Professional with expertise in sales force automation and CRM implementation within the Pharmaceutical Service Sector. Proven track record in data analysis and quality monitoring, leading to enhanced team performance. Skilled in user acceptance testing and collaboration, facilitating successful software deployments that increase sales productivity.
Overview
17
17
years of professional experience
Work History
ASSISTANT MANAGER SFE
AJANTA PHARMA LTD - GLOBAL MARKET
ANDHERI - MUMBAI
04.2022 - Current
- Provided training for sales and marketing teams on Phyzii SFA System and CRM processes.
- Managed sales team organogram, attrition data, and vacancy aging reports.
- Led implementation of SFA software, executing user acceptance testing and validating business requirements.
- Monitored data quality and established data cleaning protocols.
- Ensured accuracy of customer and prospect data within SFA system.
- Maintained relationships with SFA software vendors, staying current on features and updates.
- Implemented and managed CRM systems in alignment with sales force effectiveness model.
- Coordinated with stakeholders to upload CRM and sponsorship doctors’ data into Phyzii system.
SR. EXECUTIVE SALES MIS STATISTIC
SUN PHARMA LABORATORIES LTD
GOREGAON - MUMBAI
04.2013 - 03.2022
- Calculated monthly, quarterly, and annual incentives for oncology division and validated data across remaining segments.
- Maintained incentive payment data to ensure accuracy and compliance with established schemes.
- Managed sales adjustment data for e-commerce, stockiest chains, hospital retail pharmacies, and institutional businesses.
- Tracked five-year SKU-wise sales metrics, including values, units sold, targets, and trends.
- Updated master file data for stockiest, towns, and sales keeping units.
- Compiled MIS reports detailing doctor calls, missed appointments, planned versus actual visits, and specialty-specific interactions.
- Oversaw doctor databases and created label stickers for promotional literature distribution.
- Coordinated with field employees, vendors, and accounts team to address incentive queries and facilitate bill settlements.
SALES ADMIN EXECUTIVE
WANBURY LTD
VASHI - NAVI MUMBAI
01.2012 - 04.2013
- Conducted thorough verification of travel and marketing expense statements.
- Coordinated with field staff to resolve queries effectively.
- Updated data in SFA system for accuracy and completeness.
- Processed vendor and hotel billing settlements using SAP system.
- Managed procurement of visual aids, visiting cards, and working bags for field staff.
- Processed CME, CRM, and advance money requests for campaigns and field personnel.
- Maintained comprehensive MIS data for expenses, CRM, CME, and campaign investments.
- Compiled monthly reports on doctor and chemist calls.
SALES ADMIN & HR OFFICER
SANDU BROTHER PVT LTD
CHEMBUR - MUMBAI
08.2008 - 12.2011
- Screened candidates from job portal and scheduled interviews efficiently.
- Prepared and maintained documentation for offer, appointment, confirmation, and promotion letters.
- Verified travel expenses to ensure compliance with company policies.
- Provided account department with details on imprest cash, travel expenses, and salary statements.
- Compiled monthly primary and secondary sales data for management review.
- Maintained MIS reports for CRM activities and stationery inventory.
- Distributed visual aids, visiting cards, and working bags to field employees.
- Coordinated with field employees to resolve queries promptly.
Education
POST GRADUATE DIPLOMA IN MANAGEMENT - SERVICES EXCELLENCE
WELINGKAR INSTITUTE OF MANAGEMENT
MATUNGA - MUMBAI09-2017
BACHELOR IN COMMERCE - Commerce
YASHWANTRAO CHAVAN MAHARASHTRA OPEN UNIVERSITY
KALACHOWKI - MUMBAI05-2010
DIPLOMA IN COMPUTER SOFTWARE - Computer And Information Systems
APTECH
FORT - MUMBAI01-2006
HSC - Science
SOCIAL SERVICE LEAGUE HIGH SCHOOL & JR COLLEGE
PAREL - MUMBAI02-2003
High School Diploma -
ABHYUDAYA EDUCATION SOCIETY HIGH SCHOOL
KALACHOWKI - MUMBAI03-2001
Skills
- Sales force automation and CRM
- Data analysis and quality monitoring
- SFA software implementation
- User acceptance testing
Timeline
ASSISTANT MANAGER SFE
AJANTA PHARMA LTD - GLOBAL MARKET
04.2022 - Current
SR. EXECUTIVE SALES MIS STATISTIC
SUN PHARMA LABORATORIES LTD
04.2013 - 03.2022
SALES ADMIN EXECUTIVE
WANBURY LTD
01.2012 - 04.2013
SALES ADMIN & HR OFFICER
SANDU BROTHER PVT LTD
08.2008 - 12.2011
POST GRADUATE DIPLOMA IN MANAGEMENT - SERVICES EXCELLENCE
WELINGKAR INSTITUTE OF MANAGEMENT
BACHELOR IN COMMERCE - Commerce
YASHWANTRAO CHAVAN MAHARASHTRA OPEN UNIVERSITY
DIPLOMA IN COMPUTER SOFTWARE - Computer And Information Systems
APTECH
HSC - Science
SOCIAL SERVICE LEAGUE HIGH SCHOOL & JR COLLEGE
High School Diploma -
ABHYUDAYA EDUCATION SOCIETY HIGH SCHOOL
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