Sonal Bhatt
Pune
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Subject Matter Expert
Infosys BPM LTD
Pune
02.2024 - Current
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Maintained documentation of all the processes related to Data Analysis.
- Collaborated with IT and business process owners to enhance system requirements for analytical purposes.
- Performed data entry, data cleaning, and data coding for analysis.
- Preparing reports on the above information and communicating the insights of these reports with the team.
- Collaborated with cross functional teams to develop and implement the discovered data-driven solutions.
Process Specialist
Infosys BPM LTD
05.2022 - 01.2024
- Specialized in Account Reconciliation, Invoicing, Collection, month end reporting and Dispute handling
- Performing account reconciliations
- Investigating and resolving any irregularities or enquiries
- Resolving escalations at the process level in order to ensure high customer satisfaction.
- Analyzed production processes and identified areas of improvement.
Senior Process Executive
Infosys BPM LTD
Pune
10.2018 - 04.2022
- Enter and process all incoming B2B orders through web portal and E-mail for corporate customers within defined SLA
- Work cross-functionally with other internal department onshore and offshore to diagnose order issues
- Maintaining accurate quality from audit point of view on a daily basis
- Conducting product training at the time of product launch
- Managing and creating BOD at time to time basis whenever new update comes
Assistant Manager Scale – I
Karur Vysya Bank Ltd.
06.2013 - 03.2017
- Ensuring smooth functioning of branch by authorizing and monitoring financial and non financial transactions on a daily basis
- Responsible for processing of smooth account opening procedure & document verification at branch level
- Ensuring error free, accurate and timely processing of customer requests (Cash, RTGS/NEFT, DD/MC, Fund Transfer, Account Opening etc.) and also supervises the execution of daily tasks by ensuring Bank's delivery standards are met in achieving total customer satisfaction
- Generating quality business by cross selling of the retail banking products (CASA, Loans etc.,) and third party products (LI, GI, Credit Cards etc.)
Education
Bachelor of Technology - Computer Science
Radharaman Engineering College
Bhopal06-2012
Skills
- Data analysis
- Customer service
- Quality assurance
- Risk management
- Inventory management
- Problem-solving
- Process improvement
- Data visualisation
- Business intelligence
- Data cleaning
- Power BI
- SQL
- Microsoft Excel
Accomplishments
- I Star Award
- Individual Performer
Languages
Hindi
First Language
English
Proficient (C2)
C2
Gujarati
Beginner
A1
Timeline
Subject Matter Expert
Infosys BPM LTD
02.2024 - Current
Process Specialist
Infosys BPM LTD
05.2022 - 01.2024
Senior Process Executive
Infosys BPM LTD
10.2018 - 04.2022
Assistant Manager Scale – I
Karur Vysya Bank Ltd.
06.2013 - 03.2017
Bachelor of Technology - Computer Science
Radharaman Engineering College
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