Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
DECLARATION
Timeline
Generic
Sonal Singh

Sonal Singh

Digital Marketing
Ghaziabad

Summary

Experienced and efficient Digital Marketing expert with 2+ years of administrative support in Google Ads and Google Shopping. Skilled in customer service, account management, and providing support to managers and executives. Has experience with Performance verification and enrichment of account and lead data using external tools and internal systems. Strengths include adaptability, reliability, organization, problem-solving, and decision-making. Seeking a role to creatively utilize skills and contribute to organizational growth.

Overview

7
7
years of professional experience
2
2
Certifications
1
1
Language

Work History

Senior Analyst

Vaco Binary Semantics
Gurugram
12.2022 - Current


  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Manage a high volume of support requests from internal teams in a fast, precise, and professional manner.
  • Develop mastery of the product, and use this to resolve support requests and escalate if necessary
  • Identifying the optimal solution and escalating technical issues and bugs. Recognizing areas of improvement within processes and offering proactive suggestions
  • Demonstrating the capability to meet workflow deadlines and KPIs effectively.
  • We successfully bring local shop merchants on board with Google by adhering to all the necessary requirements and guidelines.

Google Olympus Specialist

Cognizant Technologies Ltd
06.2021 - 11.2022
  • Working as a Google Shopping Specialist with hands on Merchant Promotions and Oxiclean
  • Versatile and quick decision maker and can be an asset of any Organization
  • Manage all business processes of an Organization
  • Take care of the company's objectives and expansion initiatives
  • Ensure all queries are addressed and the client relationships are maintained
  • They also make sure quality products are delivered on time
  • Perform verication and enrichment of account and lead data using external tools and internal systems
  • Conduct keyword research and optimize the campaigns
  • Optimize the ad copy, landing pages for the best lead quality.

Senior Customer Support Representative

HCL Technologies Ltd
06.2020 - 02.2021
  • Remote Desktop support
  • O365 issues related to migration
  • Active directory
  • Adobe software issues
  • Browser concerns
  • Pop up blocker
  • Ensuring all customer communications are professional, accurate and timely
  • Resolved requests related to billing and account issues and some technical assistance
  • Prepared technical content for inclusion in the support knowledge base
  • Used support applications for recording and tracking problem

Customer Support Executive

Just Dial Ltd
05.2019 - 12.2019
  • Inbound calls related to package plumbing, pet services, dock related and many other services
  • Support custom/dealer through calls, email and chats
  • Email support for just dial prime members

Customer Support Executive

ISON BPO PVT LTD
03.2018 - 04.2019
  • Inbound customer hotel check ins in amenities
  • Take care of the escalation deal via calls and chats
  • Deals with customers over email
  • Blended prole

Education

10th -

Bal Mandir Senior Secondary School

12th - undefined

Bal Mandir Senior Secondary School

B.Sc. - undefined

JD Institute of Fashion Technology

Skills

    Client management

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Additional Information

  • PERSONAL DETAILS , Address 204, Arihant Altura Abhay Khand-2 Indirapuram Ghaziabad Uttar Pradesh nearby Gaur Green Avenue Uttar Pradesh Ghaziabad, Uttar Pradesh, 201014 Date of, -1995 Gender Female Nationality Indian Marital Status

Certification

Google Ads

Interests

I like music, listening to stories, reading books, shopping, and hanging out with friends and love to travel a lot and love to Sketch

DECLARATION

Thank you for taking the time to review my resume. I truly believe that my past experience and education would make me a valuable asset for your organization

Sonal Singh

Timeline

Google Ads

02-2023

Senior Analyst

Vaco Binary Semantics
12.2022 - Current

Google Shopping

07-2022

Google Olympus Specialist

Cognizant Technologies Ltd
06.2021 - 11.2022

Senior Customer Support Representative

HCL Technologies Ltd
06.2020 - 02.2021

Customer Support Executive

Just Dial Ltd
05.2019 - 12.2019

Customer Support Executive

ISON BPO PVT LTD
03.2018 - 04.2019

10th -

Bal Mandir Senior Secondary School

12th - undefined

Bal Mandir Senior Secondary School

B.Sc. - undefined

JD Institute of Fashion Technology

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Sonal SinghDigital Marketing