SONAL JAIN
DELHI
Summary
Results-driven sales coordinator with expertise in customer relationship management, inventory oversight, and sales analytics. Proven record of improving team collaboration and resolving operational issues quickly.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Sales Coordinator
AMIT AGGARWAL
DELHI
02.2022 - Current
- Coordinated sales activities to enhance team communication and collaboration.
- Managed customer inquiries, ensuring timely responses to enhance satisfaction.
- Conducted follow-up calls with customers to ensure satisfaction and address any concerns post-sale.
- Handled customer orders efficiently by verifying details and ensuring timely fulfillment. within specified timelines.
- Compiled monthly reports on sales, revenue, and expenses to provide insights for decision-making.
- Monitored inventory levels and coordinated with suppliers for prompt replenishment.
- Maintained up-to-date database of prospective clients and contact information.
Sales Associate
OGAAN
DELHI
04.2020 - 01.2022
- Increased sales volume through development of targeted promotional strategies.
- Facilitated informed purchases by educating customers on product features and benefits.
- Assisted customers with product selection, providing personalized recommendations and advice.
- Explained unique features of various products to enhance customer understanding and application.
- Handled customer complaints professionally to ensure satisfaction and loyalty.
- Supported customers in locating specific products and addressing inquiries effectively.
Operations Officer
A G INDIA RETAIL PVT. LTD.
GURUGRAM
11.2014 - 04.2019
- Managed daily operations to streamline workflow and increase overall productivity.
- Monitored performance metrics to ensure achievement of operational objectives.
- Assisted in developing operational plans and procedures to drive performance.
- Coordinated inventory management and stock replenishment processes to optimize supply chain efficiency.
- Led cross-functional teams to improve communication and collaboration.
- Provided technical support to staff for resolving operational issues.
- Trained new staff on standard operating procedures and best practices.
- Maintained and strengthened relationships with key stakeholders, including customers, suppliers, and partners.
Education
Master of Commerce - Accounting And Finance
IGNOU
DELHI07-2017
Skills
- Customer relationship management
- Sales forecasting
- Reporting and analytics
- Report creation
- Inventory management
- Schedule management
- Issue resolution
- Team collaboration
Languages
English
Proficient (C2)
C2
Certification
- CERTIFIED INDUSTRIAL ACCOUNTS
Timeline
Sales Coordinator
AMIT AGGARWAL
02.2022 - Current
Sales Associate
OGAAN
04.2020 - 01.2022
Operations Officer
A G INDIA RETAIL PVT. LTD.
11.2014 - 04.2019
Master of Commerce - Accounting And Finance
IGNOU