Sonali Balasaheb Shedge
AS Telecaller
NAVI MUMBAI
Summary
Motivated professional seeking an opportunity to contribute to organizational goals and foster personal growth. Demonstrates strong interpersonal skills and a keen willingness to learn. Possesses exceptional written and verbal communication abilities, coupled with a personable and friendly demeanor.
Professional telecommunication specialist with proven track record in customer outreach and relationship management. Strong focus on team collaboration and achieving results, consistently adaptable to evolving requirements. Skilled in effective communication, problem-solving, and maintaining high standards of service quality. Recognized for reliability and ability to drive impactful results.
Overview
12
12
years of professional experience
2023
2023
years of post-secondary education
Work History
AS TELECALLER
MORNING STAR
08.2022 - Current
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
- Built rapport with customers through friendly conversations and active listening for enhanced customer experience.
- Established trust with clients through transparent communication about product features, benefits, and limitations.
- Increased sales conversion rates by offering tailored product recommendations based on clients'' needs and preferences.
- Enhanced communication skills through regular training sessions and workshops offered by the organization.
As Telecaller
Qualcomn Real Eastate
08.2018 - 05.2022
- Executed telecalling responsibilities while upholding compliance with regulatory standards and company protocols.
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained compliance with regulatory guidelines and company policies while performing telecalling tasks, ensuring the highest level of professionalism.
As Telecaller
Pure Sense By Paula
08.2014 - 07.2018
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Ensured regulatory compliance and upheld company policies during telecalling operations.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Enhanced communication skills through regular training sessions and workshops offered by the organization.
- Contributed to team success by consistently meeting or exceeding set performance targets.
- Assisted in developing scripts for outbound calls, resulting in more effective communication with potential clients.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
- Built rapport with customers through friendly conversations and active listening for enhanced customer experience.
ADMIN
GLOBAL ENTERPRISES
05.2013 - 07.2014
- Managed payroll and benefits for 30+ employees, including solving any related problems
- Communicated closely with the Head of Operations regarding the needs, concerns, or issues in the office
- Ensured accounts payable, employee benefits, inventory, and invoicing records were accurately kept and organized using ERP software
- Developed relationships with customers, vendors, and guests to present the company in a professional manner
- Created and updated spreadsheets and presentations for weekly, monthly and quarterly updates to upper management
Education
SSC -
Phadke Vidyalaya
HSC - undefined
CKT JR. COLLEGE
Bachelor of Arts - ECONOMICES
CKT SR. COLLEGE
MUMBAI 05.2010 - Current
Skills
- Follow-up calls
- Customer service
- MS office
- Data entry
- Email and telephone etiquette
- Relationship building
- Call documentation
Disclaimer
I do hereby declare that all the above information is true and correct according to my knowledge and belief.
Personal Information
- Total Experience: 10 year
- Date of Birth: 05/26/92
- Gender: Female
- Marital Status: Married
Timeline
AS TELECALLER
MORNING STAR
08.2022 - Current
As Telecaller
Qualcomn Real Eastate
08.2018 - 05.2022
As Telecaller
Pure Sense By Paula
08.2014 - 07.2018
ADMIN
GLOBAL ENTERPRISES
05.2013 - 07.2014
Bachelor of Arts - ECONOMICES
CKT SR. COLLEGE
05.2010 - Current
HSC - undefined
CKT JR. COLLEGE
SSC -
Phadke Vidyalaya
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