Sonali Chavan

Experienced Customer Service Representative fluent in English,Hindi and Marathi language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Thank you award: successfully completed the project which reduced standard email processing time from 10 minutes to 7 minutes.

Spotlight award: for doing additional things for team such as sharing process update/ representing my team for different CSR activities with more than 100% productivity and 100% quality.

• Solving customer query over an Email within given timeline.
• Training new joiners about the process and policies
• Guiding customer for visa related documents and status of the visa.
• Handle inbound and outbound calls in timely manner. Routing inbound calls to the appropriate resources if required & guiding the customers accordingly.
• Placing and executing purchase of insurance. Identify the needs of the customers, clarify information, resolve issue and provide solutions.
• Guiding individual financial advisors regarding mutual fund investments.
• Arranging seminars for IFA every alternate day which helps them to understand market situation.
• Attending to customer queries and complaints in a professional manner and in accordance with the policy on complaint management.
• Ensure following the customer service script provided by the company for uniformity.
• Managing administration, communicating and coordinating with internal departments.
• Meet personal goals and work towards meeting team goals in qualitative and quantitative aspects.
• Maintain records of the conversations with the customer and analyze the data.
• Frequently attend educational seminar on workday and linkdin to improve knowledge and performance levels.
• Getting cross trained from other departments and pension schemes.

• Date of Birth: 12/16/1991
• Gender: Female