Dedicated Customer Service professional having 5 years of experience in Customer Service and 1 year in Front Office Reception & Administration with with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results .
Hi, I’m
Sonali Kumbhar
Summary
Overview
10
years of professional experience
Work History
Gati Ltd.
Senior Customer Support Associate
06.2016 - 09.2016
Job overview
- Handling Customer inbound Calls & queries
- Coordinating shipment pick up and ensuring timely delivery
- Complaint management and resolution
Power-One Micro Systems (P) Ltd.
Customer Support Executive
06.2012 - 12.2012
Job overview
- Identify potential customers to develop business
- Preparation of quotation/proposal
- Showcasing product presentations
- Customer query management on products
- Complaint management and resolution related to UPS & Batteries
- Customer data base management
TVC Sky Shop Ltd
Customer Support Executive
06.2010 - 02.2012
Job overview
- Order management
- Customer relationship management
- Complaint management and resolution
- Conducting new employee induction & joining formalities.
- Facility Administration related to arranging meeting conference rooms, arranging snacks, courier management etc
- Preparing MIS Reports
Shopper's Stop
Receptionist cum HR Assistant
01.2009 - 01.2010
Job overview
- Arranging for interviews
- Handling new employee joining formalities
- Completing exit employees formalities
- Employee query management
Shoppers' Stop Ltd.
Customer Care Associate
12.2006 - 12.2008
Job overview
- Handling sale of apparels /western outfits
- Customer service management
- Product Complaint Management
- Inventory/Stock Management
Education
University of MumbaiMumbai
Bachelor's degree in Commerce
01.2010
University Overview
Skills
- Good communication
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Proficiency with computer application like MS-Office
- Typing – English –Speed 30 WPM
Languages
English
Hindi
Marathi
Kannada
Office Skills
Office Skills
- Receptionist
- Administration
- Customer Service
- Complaint Management
- Data Entry (30 WPM)
- Record Management
Personal Information
Personal Information
- Date of Birth: 22/04/1986
- Marital Status: Married
Timeline
Senior Customer Support Associate
Gati Ltd.
06.2016 - 09.2016
Customer Support Executive
Power-One Micro Systems (P) Ltd.
06.2012 - 12.2012
Customer Support Executive
TVC Sky Shop Ltd
06.2010 - 02.2012
Receptionist cum HR Assistant
Shopper's Stop
01.2009 - 01.2010
Customer Care Associate
Shoppers' Stop Ltd.
12.2006 - 12.2008
University of Mumbai
Bachelor's degree in Commerce
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