Sonali Ranjan
Client Relationship Management (CRM)
Muzaffarpur
Summary
Experienced in client relationship management in the automobile industry with 2+ years of handling customer service, after-sales support, and CRM systems. Skilled in resolving customer issues, managing follow-ups, and improving satisfaction. Proficient in MS Office, reporting and data management to support daily operations. Strong communication and problem-solving skills to build customer trust and loyalty.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
2
2
Languages
Work History
CRM
SV Autowheels LLP
06.2022 - 08.2024
- Company Overview: Dealer of SKODA Auto India Pvt.Ltd
- Dealer of SKODA Auto India Pvt.Ltd
- Managed 100+ client accounts with a 98% satisfaction rate
- Resolved client issues within 24-48 hours, boosting client retention by 10%
- Maintaining Showroom Decorum
- Handled customer queries, feedback, and follow-ups to enhance service quality.
- Maintained customer database for accurate records and communication.
CRE
Maruti Suzuki
09.2020 - 05.2022
- Assisted customers with inquiries, complaints, and service scheduling.
- Improved after-sales service experience, increasing customer retention.
- Maintained detailed customer records for follow-ups and relationship building.
- Coordinated with the sales team to improve customer engagement.
Office Assistant
M/S Laurel Hitech Seals Pvt Ltd
04.2016 - 08.2019
- Managed administrative tasks, data entry, and documentation.
- Assisted in accounting tasks using MS Excel.
- Coordinated with vendors and clients for smooth office operations.
Education
B.A -
MAGADH UNIVERSITY
I.Com - undefined
B.S.E.B Patna
Xth - undefined
B.S.E.B Patna
Skills
- Experienced in Word, Excel, and PowerPoint
- Advance Practical Accounting
- Business Communication (I, II, III level)
- Business Account
- Customer Relationship Management (CRM)
- Reporting & Data Analysis (Google Sheets,etc)
- Scheduling & Calendar Management
Personal Information
- Father's Name: Sh. Subhash Singh
- Date of Birth: 06/01/99
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Assertion
I assert that the above information are true to my knowledge.
Timeline
CRM
SV Autowheels LLP
06.2022 - 08.2024
CRE
Maruti Suzuki
09.2020 - 05.2022
Office Assistant
M/S Laurel Hitech Seals Pvt Ltd
04.2016 - 08.2019
I.Com - undefined
B.S.E.B Patna
Xth - undefined
B.S.E.B Patna
B.A -
MAGADH UNIVERSITY
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