Sonam Jha
Bangalore
Summary
Senior Business Analyst with 11 years of experience, having worked at both DXC Technology India Pvt Ltd and IBM India Pvt Ltd. Specialized in Agile methodology and Ingenium system enhancements, excelling in requirements gathering and data analysis. Demonstrated leadership by mentoring teams, driving product improvements, and showcasing technical expertise in COBOL and SQL.
Overview
11
11
years of professional experience
Work History
Senior Business Analyst
DXC Technology India Pvt Ltd
08.2022 - Current
- Project: Ingenium and PX Development
- This project focuses on the development, support, and enhancement of the DXC Base Ingenium product, a core insurance software. The primary objective is to operate in an Agile environment.
- Developed, supported, and enhanced the DXC Base Ingenium product in an Agile environment
- Collaborated with Product Owners to gather requirements, prepared BRD/FSD, conducted walkthroughs, and provided demos
- Coordinated with Development and Business teams for enhancements and secured sign-offs
- Managed and resolved JIRA tickets, analyzed issues, and performed Root Cause Analysis (RCA) for recurring problems
- Created and executed test cases; developed and debugged UFT automation scripts for efficient testing
- Documented Ingenium guides for releases, incorporating enhancements, and ensured sign-offs
- Maintained JIRA task tracking with accurate story points and activity updates
- Trained and mentored new team members, ensuring effective onboarding and knowledge transfer
- Led the BA team, managed tasks, ensured timely delivery, and organized team meetings and team-building activities
Application Developer
IBM India Pvt Ltd
07.2015 - 07.2022
- Project - Aditya Birla Capital : This project involves developing, supporting and maintaining the Ingenium System which is used as core insurance system of Aditya Birla Capital. The goal is to develop new requirements of users, enhance and provide the resolution as per SLA breach
- Worked across Development, Support, and Maintenance, and Business Analyst (BA) roles.
- Managed production support activities, including ticket assignment, resolution within SLA, SQL query creation, data provisioning, stakeholder meetings, and providing month-end/weekend support
- Conducted RCA for recurring issues and implemented permanent fixes
- Developed and enhanced features by converting functional requirements into technical designs, coding, and deploying changes.
- Created test cases, conducted UAT testing, and ensured quality delivery
- Gathered requirements from customers, prepared BRD, SRS, and technical specifications, and secured client sign-offs
- Coordinated with Development and Business teams for new requirements and enhancements
- Acted as Scrum Master, assigning tasks, facilitating team coordination, and ensuring adherence to the Scrum plan
- Led team meetings, addressed challenges, and implemented mitigation plans for timely delivery
- Trained and mentored new team members for smooth onboarding and productivity
Associate System Engineer
IBM India Pvt Ltd
06.2014 - 05.2015
- Project - Express Scripts (ESI): Express Scripts is an American Fortune 100 company. This project involved supporting the Retail Network (RNM) part of ESI.
- The goal is to resolve the issues/tickets and analyze the data i.e. Comparing the F14 data based on the existing functionality found on Anchor.
- Accept and resolve support calls and support tickets.
- Analyzing and diving deep into the database for resolution.
- Created checklist, playbook and SQL queries
- Root cause analysis of the claim details including reasons for reject of any claim
- Giving Training and KT to new resources and adhere to SLA timeline.
Education
B.Tech - CSE
GGSIP University
Delhi05-2013
12th -
CBSE Board
Delhi05-2008
10th -
CBSE Board
Delhi05-2006
Skills
- Ingenium, DSDP
- Author-IT, UFT
- JIRA, PMS
- Requirements gathering
- Data analysis
- Agile methodology
- Documentation
- COBOL
- SQL, DB2
- Manual Testing, Automation Testing
- Beyond Compare, Netterm,Putty
- Cloud -AWS,Azure,IBM
- Documentation
- WINSQL, Data Studio
- SQL Server Management Studio
- CICS, JCL
- Unix, C, C
- Core JAVA, ASPNET
Awards
- ALMI LOMA Insurance certified
- Azure/IBM Cloud certified
- Champ Award, DXC, 03/2023
- Team Collaborator Award, DXC
- Manager's Choice Award, DXC, 12/2017
- Manager's Choice Award, DXC, 12/2021
- Delivery Rockstar Certificate
- Completed 45-day Mainframe training, IBM India Pvt Ltd
- .Net Certification
- 2nd prize in Healthcare Sharenet Technical Play
- Coordinated cultural fest event, FNORD 2012, NIEC, 12/2012.
- Achieved 2nd rank in 10th board in zone.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Senior Business Analyst
DXC Technology India Pvt Ltd
08.2022 - Current
Application Developer
IBM India Pvt Ltd
07.2015 - 07.2022
Associate System Engineer
IBM India Pvt Ltd
06.2014 - 05.2015
B.Tech - CSE
GGSIP University
12th -
CBSE Board
10th -
CBSE Board
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