Traveling
Sonam Kumari
Senior Executive
Patna
Summary
Successful Executive with over 5 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
5
5
years of professional experience
Work History
Operation Executive
Flipkart
02.2021 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Prepared annual data to determine metrics for operational performance.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Handling customer escalation and giving the resolution as soon as possible for the smooth running of the logistics operation.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Education
MBA - Marketing Management
Amity University Patna
Patna, India 04.2001 -
Skills
Customer relations
Team player
Team leadership
Problem resolution
Team building
Operations management
Analytical skills
Project management
Staff motivation
Interests
Exploring something new & unique
Art & craft
Hobbies
cooking ,painting & shopping
Timeline
Operation Executive
Flipkart
02.2021 - Current
MBA - Marketing Management
Amity University Patna
04.2001 -