SONAM KHEMCHAND HINDUJA

• Ensuring Invoice processing to payment for Media Vendors.
• Solving Queries related to invoices and payments for Media Vendors.
• Reconciliation and reporting of vendor accounts.

• Solving queries related to orders, invoices, payments for top vendors.
• Reconciliation and reporting of the vendor accounts.
• Regular calls, supplier visits and workshops.
• Knowledge sharing and implementation of process improvements in the existing process.

· Handling the induction batch of Gujarat prepaid and Postpaid

· Dealing with Customer’s complaints on call

· Conducting the Refreshers and cross skilling trainings

· SPOC for Learning Management System (Self Learning Portal)

· SPOC for updating the Soft-Board for IBCC and Service recovery team

· Content development for Self Learning portal for Service recovery team

· Training pack creation and updation

· Report out to Service Delivery to keep them abreast of training progress

· Floor support from Training

· Ensuring targets on certification scores are achieved

· Monitoring performance and organizing for customized trainings for teams

• Supporting front line team of Vodafone Ireland.
• Dealing with Customer’s complaints through white mail.
• Providing one time resolution for the customer’s complaints.
• Modifying & updating customer account as per requirement.
• Recommending new plans to provide better service to customers.
• Back-end office support for the staff members of Vodafone Ireland.
• Dealing and resolving the queries for staff members and their Family & Friends.
• Handling the customer’s complaints and escalations on the call and sending formal letters in response to their complaints.
• Updating the team with the new process updates received.
• Have updated the process documents as per the updates and process changes received since the inception of process.

· To cross sell and up sell to existing customers/client base.

· Develop new business In Different territories & executing strategies

For increasing the revenue through the existing clients