Sonia Bhowsinka
Delhi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Success Associate
HOOM R&D
09.2023 - Current
- Forward-thinking strategies focused on catering to client demands and resolving issues helped to maintain customer happiness
- Helped design the website's layout for the product
- Analyzed customer data to identify trends and opportunities for improvement.
- Increased social media participation while I was also in charge of the business's social media accounts
Sales Manager
EDUCATION 10X
03.2022 - 09.2023
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Established relationships with key clients, while maintaining existing customer base.
Business Development Associate
BYJUS
06.2021 - 10.2021
- Maintained accurate records of customer accounts using CRM software.
- Assisted in the management of project timelines, ensuring milestones are met and deliverables are achieved.
- Researched new markets to identify opportunities for growth.
Education
MBA - Digital Marketing
IBS HYDERABAD
02-2021
BCOM HONORS -
J.D. BIRLA INSTITUTE
05.2019
Skills
- Client Relationship Building
- Social Media Marketing
- Quality Control
- Research
Skillsactivities
- Social Media Marketing
- Consumer Behavior
- Communication Skills
Personal Information
Title: Sales & Marketing
Timeline
Customer Success Associate
HOOM R&D
09.2023 - Current
Sales Manager
EDUCATION 10X
03.2022 - 09.2023
Business Development Associate
BYJUS
06.2021 - 10.2021
MBA - Digital Marketing
IBS HYDERABAD
BCOM HONORS -
J.D. BIRLA INSTITUTE
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