Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic
Sonia G S

Sonia G S

Bangalore

Summary

Driven Lead Associate with excellent task prioritization and customer service skills. Knowledgeable team player with experience

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Solutions Consultant

TE Connectivity
Bengaluru
05.2023 - Current
  • Deliver an extraordinary customer experience by providing our Distribution partners with world-class customer service.
  • Create revenue by building relationships and quantifying orders through daily tasks, such as, creating quotes, processing, and expediting orders and worklist functions.
  • Follow-up on Special Price Requests.
  • Communicate with Distributors via various channels such as telephone, email and chat to assist with real-time needs to propose options and solutions.
  • Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
  • Nurture and convert revenue streams by working with pricing on a competitive infrastructure through consistent communication with our customers.
  • Participate in meetings to gain insight, and provide information, about the top priorities for your assigned Distributor.
  • work both independently and as a team to ensure success. Collaboration is a key element in my daily tasks.
  • Analyzed customer feedback to recommend changes or improvements to existing systems.
  • Identified opportunities for process improvement by analyzing current processes and recommending best practices.

Lead Associate

TE Connectivity
Bangalore
05.2018 - 05.2023
  • Develop and maintain close business relationships with Customer care representatives and the planning team
  • Generating daily reports and dashboards for all the backlog activities.
  • Train and support new hires to deliver best-in-class service by developing proper standards, policies, and procedures
  • Make changes to existing sales orders in TE SAP System based on requests from Customer care representatives and customers
  • Make decisions on accepting, rejecting, or modifying requests for change orders.
  • Focus on getting deliveries cut for orders that are past due on our systems during the quarter end to generate revenue
  • Work closely with the MIS team to get a proper visualization of the volumes that are being churned by each individual on a daily basis
  • Continuous process improvement to reduce the time and efforts in the day-to-day activities
  • Automated report extraction and assignment using Power BI has reduced the effort and time consumption for the overall team.
  • Eliminated regional differences by aligning the process for two regions, and training the other team members on process exceptions, which resulted in an extraordinary customer experience.

Junior Analyst

Finnovation tech solutions (krazybee)
Bangalore
05.2017 - 05.2017
  • Pushing customers to make timely payments on the loans rendered

Consultant and Assistant to Counselor

Banjara Academy
Bangalore
04.2016 - 05.2016
  • Assisting the counselor in checking the student reports and conducting activities for students

Customer service representative

Tata AIG insurance company
Bangalore
03.2015 - 05.2015
  • Convincing customers to buy vehicle insurance

Education

Bachelor of Commerce (B. Com) - Finance and accounting

Christ University
04.2018

Reva Independent Pu College - Computer science, Economics, Business studies, and accountancy

Reva Independent Pu College
04.2015

Secondary School - SSLC

Impact academy
04.2013

Skills

  • MS Word
  • MS Excel
  • Access Data base
  • SAP
  • Sales force
  • Power BI
  • Ownership
  • Reliable and Professional
  • Organized
  • Time management
  • Team player
  • Fast learner

Certification

  • Certified in Fundamental of English Grammar, Christ University
  • Certified in public speaking, Christ University
  • SAP, Christ University
  • MIS training, TE connectivity
  • Advance excel, TE Connectivity

Awards

  • Star of the Month
  • Emerging Star of the Month
  • Extra ordinary customer experience
  • Spot award
  • TE Connectivity

Timeline

Senior Solutions Consultant

TE Connectivity
05.2023 - Current

Lead Associate

TE Connectivity
05.2018 - 05.2023

Junior Analyst

Finnovation tech solutions (krazybee)
05.2017 - 05.2017

Consultant and Assistant to Counselor

Banjara Academy
04.2016 - 05.2016

Customer service representative

Tata AIG insurance company
03.2015 - 05.2015

Bachelor of Commerce (B. Com) - Finance and accounting

Christ University

Reva Independent Pu College - Computer science, Economics, Business studies, and accountancy

Reva Independent Pu College

Secondary School - SSLC

Impact academy

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Sonia G S