Sonia Lama

Key Responsibilities:

• Oversaw recruitment process, successfully filling the required position for the organization.

• Facilitated Pre & Post joining Formalities.

• Maintained Human resources records & Databases.

• Managed & resolved employees query.

• Evaluated training needs and oversaw training programs.

• As as Admin catering all the admin requirements & managing all the office events.

Key Responsibilities:

• Handling customer query, Complaints & Feedback for Expedia as an universal agent.

• Maintaining Itineraries & Processing transaction in Sabre GDS.

• Coordinating Domestic/International customer Travel accomodations.

• Ensured travel itinerary accuracy, collecting customer fees, managing refunds, and providing accurate travel documentation to enhance customer satisfaction.

• Fielded an average of 300 calls per month, championing increased levels of customer satisfaction.