Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Age
Timeline
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Sonia Sikdar

Sonia Sikdar

Shyamnagar

Summary

Productive Seller Partner Support possessing superior customer service mindset with 4.9 years of experience, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience

Work History

Seller Partner Support ( Financial Transaction)

Amazon
07.2020 - Current
  • Acted as a primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements and later upskilled to handle FBA Financial Transactions
  • As an FFT associate, I have worked on credit operations and reimbursements related to seller’s inventory discrepancies, lost/damaged inventory, customer order claims and issued reimbursements capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of Amazon’s shipping and customer service.

Seasonal Training Matter Expert (TME)

Amazon
07.2022 - 12.2023
  • As a TME(Training Matter Expert) I have assisted 7 new hire batches, performed weekly ATM Calibration, audited controllable andons and created consolidated reports for overview, managed associate's performance and behavior through effective 1:1 meetings, coaching, and mentorship. Collaborated with internal audit team and helped TME error defect to reduce from 4.03% to 0.00% in the week 47.

Advisor, Chat Support

IBM Daksh Concentrix
01.2019 - 01.2020
  • Handling internal/domestic hotel bookings as a part of back office operations and customer queries and on Web Chat, E-mails and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team.

Industrial Exposure Traine

ITC SONAR
11.2017 - 03.2018
  • Ensured quality control to address immediate issues, pre-empt potential future issues and identify areas of improvement when required
  • Ensured gracious arrival experience for all members and guests of members while maintaining the necessary level of building security
  • Supporting all the main functional departments of the hotel viz Front Office, Accommodation, Kitchen and F& Operations without compromising the quality standards.

Education

Graduation -

INSTITUTE OF HOTEL MANAGMENT, KOLKATA
01.2019

HSC / 12th -

ST. AUGUSTINE’S DAY SCHOOL,SHYAMNAGAR
01.2015

SSC / 10th -

ST. AUGUSTINE’S DAY SCHOOL,SHYAMNAGAR
01.2013

Skills

  • Proficiency in MS Excel, Word, and Power Point
  • Basic SQL
  • Customer/Seller Service
  • Good communication and listening skills
  • Strong problem-solving ability and quick learner
  • Customer obsession and delivering results
  • Ability to multi-task and make tough decisions in a fast-paced environment

Languages

English
Hindi
Bengali

Personal Information

  • Hobbies: Singing & playing guitar, Art and Craft, Sketching and painting, Reading and watching crime thriller
  • Date of Birth: 11/01/97

Age

27 years

Timeline

Seasonal Training Matter Expert (TME)

Amazon
07.2022 - 12.2023

Seller Partner Support ( Financial Transaction)

Amazon
07.2020 - Current

Advisor, Chat Support

IBM Daksh Concentrix
01.2019 - 01.2020

Industrial Exposure Traine

ITC SONAR
11.2017 - 03.2018

Graduation -

INSTITUTE OF HOTEL MANAGMENT, KOLKATA

HSC / 12th -

ST. AUGUSTINE’S DAY SCHOOL,SHYAMNAGAR

SSC / 10th -

ST. AUGUSTINE’S DAY SCHOOL,SHYAMNAGAR

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Sonia Sikdar