Jira
Sonia Walia
Program Manager
New Delhi
Summary
Dedicated Program Manager with 5+ years of experience. Proven expertise in leading high-performance teams, and driving process improvements. Adept at managing complex projects from inception to completion, ensuring timely delivery and alignment with strategic goals. Skilled in stakeholder communication, risk management, and resource allocation. Eager to leverage analytical acumen and leadership abilities to achieve success in a dynamic environment.
Overview
8
8
years of professional experience
Work History
Program Manager
Great Learning
08.2020 - Current
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Mentor Onboarding and Success- Partnered with program operations to ensure new mentors are prepared and matched effectively with learners, achieving success by the fourth session.
- Defining Program requirement and using data and metrics to determine improvements.
- Building processes, project management, and schedules.
- Implemented SOP's, enhancing efficiency by 15% and reducing delivery times by 20%.
- Conducted data analysis, increasing customer satisfaction by 20% and reducing service delivery times by 25%.
- Generated Reports showing a 15% decrease in call volume and maintained an NPS Score of 75.
Business Development Executive
Filpspaces Technology Labs Private Limited
12.2019 - 07.2020
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Research Associate
Institute of Perception Studies
05.2017 - 04.2018
- Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Assisted in the development of new research proposals, resulting in increased funding opportunities and project growth potential.
- Collaborated with multidisciplinary teams to drive project success and achieve objectives.
Education
Certification -
IT Project Management
Indian School Of Business, Gaziabad10-2024
Certification- PMP Training (35 Hours)
Indian School Of Business10-2024
Master of Arts - Specialization in International Relations
Master of Arts in Political Science
IGNOU, Jesus And Mary College09-2016
Bachelor of Arts - Political Science (Honours)
Bachelor of Science in Political Science
Delhi University, Gargi College08-2014
Skills
Team leadership and direction
Client Onboarding Process
Account Planning
Business Communication
Management Process
Budget coordination
Team training and development
Project Management
Stakeholder Management
Operations Management
Agile Methodologies
Process Optimization
People Management
Problem Solving Adaptability
Plan projects
Quality Control
Data and Report Analysis
Customer Satisfaction
Software
Confluence
Asana
Trello
Timeline
Program Manager
Great Learning
08.2020 - Current
Business Development Executive
Filpspaces Technology Labs Private Limited
12.2019 - 07.2020
Research Associate
Institute of Perception Studies
05.2017 - 04.2018
Certification -
IT Project Management
Certification- PMP Training (35 Hours)
Master of Arts - Specialization in International Relations
Master of Arts in Political Science
Bachelor of Arts - Political Science (Honours)
Bachelor of Science in Political Science