Summary
Overview
Work History
Education
Skills
Software
Timeline
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Sonia Walia

Program Manager
New Delhi

Summary


Dedicated Program Manager with 5+ years of experience. Proven expertise in leading high-performance teams, and driving process improvements. Adept at managing complex projects from inception to completion, ensuring timely delivery and alignment with strategic goals. Skilled in stakeholder communication, risk management, and resource allocation. Eager to leverage analytical acumen and leadership abilities to achieve success in a dynamic environment.

Overview

8
8
years of professional experience

Work History

Program Manager

Great Learning
08.2020 - Current
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Mentor Onboarding and Success- Partnered with program operations to ensure new mentors are prepared and matched effectively with learners, achieving success by the fourth session.
  • Defining Program requirement and using data and metrics to determine improvements.
  • Building processes, project management, and schedules.
  • Implemented SOP's, enhancing efficiency by 15% and reducing delivery times by 20%.
  • Conducted data analysis, increasing customer satisfaction by 20% and reducing service delivery times by 25%.
  • Generated Reports showing a 15% decrease in call volume and maintained an NPS Score of 75.

Business Development Executive

Filpspaces Technology Labs Private Limited
12.2019 - 07.2020
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.

Research Associate

Institute of Perception Studies
05.2017 - 04.2018
  • Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Assisted in the development of new research proposals, resulting in increased funding opportunities and project growth potential.
  • Collaborated with multidisciplinary teams to drive project success and achieve objectives.

Education

Certification -

IT Project Management
Indian School Of Business, Gaziabad
10-2024

Certification- PMP Training (35 Hours)
Indian School Of Business
10-2024

Master of Arts - Specialization in International Relations

Master of Arts in Political Science
IGNOU, Jesus And Mary College
09-2016

Bachelor of Arts - Political Science (Honours)

Bachelor of Science in Political Science
Delhi University, Gargi College
08-2014

Skills

Team leadership and direction

Software

Jira

Confluence

Asana

Trello

Timeline

Program Manager

Great Learning
08.2020 - Current

Business Development Executive

Filpspaces Technology Labs Private Limited
12.2019 - 07.2020

Research Associate

Institute of Perception Studies
05.2017 - 04.2018

Certification -

IT Project Management

Certification- PMP Training (35 Hours)

Master of Arts - Specialization in International Relations

Master of Arts in Political Science

Bachelor of Arts - Political Science (Honours)

Bachelor of Science in Political Science

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Sonia WaliaProgram Manager