Ravi Kant Shukla
New Delhi
Summary
Accomplished Manager with a proven track record at Genpact India Pvt. Ltd., adept in SAP S4 HANA and Power BI, showcasing strong adaptability and leadership by managing a team of 34 and exceeding SLA goals. Recognized for enhancing process efficiencies and fostering robust client relationships, demonstrating exceptional OTC expertise and a positive mindset.
Overview
9
9
years of professional experience
Work History
Manager
Genpact India Pvt. Ltd.
12.2020 - Current
- Managed Billing & Reimbursements and Reporting for OTC division with team size comprising of 34, including 4 Leads.
- Proactively maintained adherence to two SLA goals each quarter.
- Oversaw hiring processes to fill roles for new ventures.
- Transitioned two key projects, including SAP S4 HANA ERP implementation.
- Conducted quarterly performance reviews providing commendations and suggestions for enhancement.
- Ensured team compliance with approved SOPs.
- Prepare and send daily and weekly reports to the client and the team.
- Compiled and shared quarterly SLA metrics with clients.
- Conducted bi-weekly governance calls to address process challenges with clients.
- Ensured clients received accurate and timely weekly issue logs.
- Currently engaged in dual projects focused on process standardization:
- 1) Designed a centralized master file for all Master Agreements within the BRIM system.
- 2) Ensured first-time accuracy of SC volumes by resolving pre-load linkages.
Team Lead
Accenture Services Pvt. Ltd.
04.2016 - 12.2020
- Administered operations for accounts receivable in SAP. Handled operations related to the OTC profile.
- Led initiatives in disputes and deductions analytics as a member of the Governance Team.
- Directed incident management with precision on a daily, weekly, and monthly basis.
- Executed reversals of journal entries with precision.
- Directed a team of eight in Governance, ensuring compliance with client SLAs and outperforming key performance metrics.
- Fostered strong client relationships through consistent communication.
- Led team in implementing continuous improvement strategies.
- Maintained compliance with Internal Deduction Procedures.
- Mentored employees to enhance understanding of procedural deductions.
- Enhanced productivity by successfully automating processes for 23 customers.
- Assisted in setting audit benchmarks, scrutinizing SOPs, and refining procedures for efficiency.
- Completed knowledge transfer of customer Wal-Mart and ensured process stabilization.
- Conducted detailed analysis of customer short payments for resolution.
- Ensured the accuracy of deductions before issuing credits or bill backs.
- Executed offsetting and splitting in SAP based on identified issues.
- Recognized by client for delivering outstanding productivity and accuracy.
- Collaborated with Rimhub Private India Limited as Billing Analyst from March 2014 to April 2016.
Education
Class XII -
Guru Harkrishan Public School
DelhiClass X -
The Frank Antony Public School
DelhiBachelor's in Commerce -
Delhi University
Skills
- In-Depth OTC Expertise
- Strong Adaptability Skills
- SQL
- Proficient in MS Office applications, including Word, Excel, and PowerPoint
- Skilled in SAP Software Versions 70, 80 & S4 HANA
- Proficient in other tools like, Power BI (Matrix & Synapse), SET (Sales Enhancement Tool), Putty, AS400, Reimbursement System, Evolve,etc
Accomplishments
- Recognized as the most improved associate in the process.
- Commended by the client for maintaining high productivity and accuracy throughout the process.
- Received numerous awards for outstanding performance.
- Honored with the Certificate of Excellence.
- Awarded with 1 Gold and & 3 Silver Awards at Genpact
Hobbies and Interests
- Listening to music
- Traveling
Languages
- English
- Hindi
Personal Information
- Date of Birth: 07/05/91
- Gender: Male
Timeline
Manager
Genpact India Pvt. Ltd.
12.2020 - Current
Team Lead
Accenture Services Pvt. Ltd.
04.2016 - 12.2020
Class XII -
Guru Harkrishan Public School
Class X -
The Frank Antony Public School
Bachelor's in Commerce -
Delhi University
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